Tommy Bahama — Local services in Mission Viejo

We walked into Tommy Bahama, Mission Viejo around 5:00 p.m. on July 16, 2022. I was carrying a bag with items I was to return and exchange. Soon after walking in and looking at what I would be exchanging for, I realized I was being followed and watched. I did not give it too much attention until I realized the rest of the staff in the store was doing the same thing. I continued until I had picked what I wanted and proceeded to do my return and exchange.

Being watched like some type of thief was extremely insulting, completely unacceptable, and unwarranted. To make things worse, there was an older woman there, the oldest of the group who was very abrasive while handling the return. Minutes after the return was processed, she approached me and with bad intonation and body language told me that the discount cards had been canceled, and immediately walked away.

After that, as my wife was looking for items to purchase, she was very explicit to tell one of the crew to make sure the discount cards were canceled and made sure I heard it. I was at a listening distance.

After my wife purchased her items and I purchased my item, as we walked away, the lady made sure to ask the gentleman who cashed us out if the cards had been canceled to which he replied, "yes, I made sure they were canceled". Now, what is the need of all of that and that type of badgering? Furthermore, could it not have been done after we left or handled in a more professional manner?

Profiling a customer, to then further belittle that customer with that type of behavior is something that no one should have to experience.

I have reached out to corporate, not customer service, and hope they are able to look into this and hopefully retrain their staff to provide a better experience at the Mission Viejo store.

Must add; have visited the Brea store numerous times, and the experience at that store has always been very inviting, professional...

I love this store, the sales attendants are really nice and very helpful. I had forgotten a gift for my husband and I was helped by an associate that helped me with my purchase who had very good taste if I may add. My husband loved his present (for his bday) and I looked like a hero because of your nice attendant who had great taste. Thank you Tommy Bahamas you always come through with the greatest items for whatever whenever I need. For everyone reading this, do yourself a favor and shop here, you won’t be disappointed and if you don’t believe me pop in and see for yourself all this store has to offer, you can...

I have been a customer of TB for a number years and a witness to their goal of excellency In delivering both quality of garments as well as service. Their grade of products speaks for itself and is second to none in their category of merchandising men’s sportswear. You will witness their commitment to service as you enter their stores and engage an assistant. In my purchase the representative pointed out a number of details that I had not considered l; for example, a pull over long sleeve garment with a quarter front zipper was also reversible....