Walgreens — Local services in Missouri City

I HAD TO CALL POLICE ON THE MANAGER TO CONFESS THE TRUTH!

The Asian Pharmacist that worked at this location would not tell me who mistakingly filled a sample of my prescription which I never asked for. They apparently filled a 3 pill sample because they where out of stock, but are not supposed to fill any samples without request from a patient. This sample was given to me on the day they filled the full prescription which was a week later. I did not realize this until I got home. I recall the new technician that rung me up at the checkout was having difficulties checking out my prescription, but I noticed he removed a prescription from the ones stapled together and was able to check me out. When I got home and noticed that I only received the sample instead of the full, I went back to confront the Pharmacist. He said that his record shows that I picked up both on separate days. I sad it's not true because 1, I did not request samples, 2, I was not there the day there record shows. He told me come back tomorrow so the manager can pull up surveillance to confirm. So the manager when to check and told me he saw me on both days. I asked can he show me? He refused. He said I need a warrant or police officer to release footage. I called our local police. He ended telling the police a different story. He said it was my dad that picked it up. I confronted my dad and he said it's not true. The other question comes to mind is how does he know my dad, he has never meet me or my dad before. I ended bringing my dad with me to the store to testify. It was not till then that another pharmacy tech was able to figure out that the technician that rung me out did a lable reprint just to check me out without giving me the bottle that they recently discovered. If I didn't call the police to get the manager to confess, I would have been without my prescription for 3 months.

Please check your bottles.!!!!!!!!!!!!!! They hired new technicians without experience

The manager who was there that day was not the current store manager, he was a tall African American. He had an attitude, and trusted more in the Pharmacist verses seeing if there was any discrepancy. And when there was discrepancy, he would not admit to it like the video surveillance footage shown.

I dont know if they will penalize the manager for lying to customer or penalize whoever the Pharmacist is that filled samples without anyone's consent. The Asian Pharmacist never apologized after realizing I was telling the truth.

Please check your bottles, I dont want you to experience what...

Every single time I come to the pharmacy department, I have deal with rude pharmacists. They suck so bad. However the other departments are wonderful. The one star is for the terrible customer service from the pharmacist department. On top of that I waited in line for an hour, and then they wanted to give me someone’s else’s prescription while the other customer was right there. I had to tell them they have the wrong person. After finally receiving my prescription, something told me to check my bag when he said he put my cards in the bag (I put my Drivers license. Walgreens card, and debit card in the red box, because I thought it would make the process a little faster. Wrong!). When I opened the bag my cards were in there along with someone else’s drivers license and debit card. Thank God I didn’t leave that line because they seem so unorganized. I had to put the strangers card in the red box, and push the red button and tell the man that he gave me someone else’s cards. He said he asked me if I was th one who gave me all these cards and I said yes because I only put in three cards in the red box and there were no other cards in the box when I got to the drive through. After discovering someone else’s cards in my bag I had to check if I actually received my prescription because of their unorganized, rudeness mess. If I were y’all and you go through the drive through, double check everything because they can’t seem to get it together. I can’t believe I spent an hour at through. Terrible. I may need to...

The customer service from the pharmacy was trash. The guy that was there didn't greet the customer properly looked like he didn't wanna be there. I left the urgent care thinking I could get my son's medication only to be greeted with subpar customer service which pissed me off. I don't even go to Walgreen's and this solidified it more. I won't be returning either. I had prescriptions for 2 customers and one he claim he received but one of the medications wasn't sent therefore not filled however he said nothing when filling the prescriptions. Just gave me the bag with the missing medication which was the one I really needed. Then I continued to sit at the window and this man refused to acknowledge me still sitting at the window so I called he picked up and didn't say anything so I drove around to go in the store to asked him what the happened to the other prescription. It was then he stated there wasn't one. Pissed. And my second prescription didn't get filled at all because he she didn't have a profile okay create one and then second he didn't receive the prescription. As a medical professional I left very disappointed in the service of the pharmacy and will not...