The Home Depot — Local services in Missouri City

I am so tired of this Home Depot it’s insane. My husband and I rent trucks from here all the time, very affordable and a easy process, until one associate named “Tony” was continuously helping other people instead of helping us who he was already helping first. Tony was so fixated on worrying about all other customers who were coming in problems, that he had forgotten to ask us if we wanted the damage protection on the car or not. In a hurry we did not check how much we were paying we were just frustrated with why Tony is so fond on answering others peoples question as if there wasn’t another associate there to help that customer. Once we seen how much was on the paper he printed for the truck we proceeded to ask Tony if he could take off the damage protection on the truck and he tells us “it automatically comes with it. When it does not. We continued to tell him that we normally get asked if we want it and he swore he was right. Then try’s to help by telling us that once we come back the next day with the truck damage protection can be removed. But that did not sound right to me. So I continued to question if damage protection can be taken off if we’ve already used it. With me consistently asking him if that’s right he proceeds to put his hand up and try to hush me. I told him that was very rude and I manage a retail company so I did inform him that that was not needed and how rude he was for doing that. As I was telling him that putting his hand up to shush me was disrespectful a male Hispanic associate was consistently budding in when I was speaking to Tony, the Hispanic associate was very rude as well and told me, I kid you not. “Your worried about $10” I could not be more disappointed with the customer service at this location and we go here all the time. So I asked to speak with a manager, I asked the manager if the damage control is able to come off after we’ve already used it and he tells us it can’t. So then I’m asking Tony why did he put it can be removed if he wasn’t 100% sure that it could. And he couldn’t say anything. It took two managers for him to figure out what was going on which it did not need to. As we are leaving the male Hispanic associate continues to argue with me when he wasn’t even the problem to begin with. I was not able to ask for his name but when I go back I will be contacting HR and his performance as...

⭐⭐⭐⭐⭐ Exceptional in Every Way – The Best Home Depot in Missouri City!

Location & Convenience: The Home Depot at Missouri City (5351 Hwy 6) is perfectly situated, with easy highway access and ample parking. Whether you're a contractor loading supplies or a DIYer grabbing quick materials, the layout is hassle-free.

Store Layout & Organization: One of the most well-organized Home Depots I’ve visited. Aisles are clearly labeled, inventory is consistently stocked, and seasonal items are displayed prominently. The Pro Desk and Tool Rental Center are strategically placed for quick service.

Staff & Customer Service: The team here goes above and beyond. Knowledgeable associates especially in plumbing, electrical, and flooring offer practical solutions without upselling. Need help finding a specialty item? They’ll walk you to the exact spot or order it for pickup.

Product Selection & Quality: From premium appliances to niche hardware, this store carries everything. Their lumber section is well-maintained (no warped boards!), and the garden center has a healthy, diverse plant selection. Exclusive brands like Husky, EGO, and Behr are always in stock.

Checkout Efficiency: Multiple checkout options, including self-service kiosks, manned registers, and a dedicated Pro checkout line (My Favorite)… Even during peak hours, lines move quickly.

Online Integration & Pickup: Their "Buy Online, Pick Up in Store" system is seamless. Orders are ready within hours, and the pickup area is clearly marked with friendly staff assisting.

Final Verdict: This Home Depot sets the standard for home improvement stores… Whether you're a professional or a weekend DIYer, the combination of selection, service, and convenience makes it the best in Missouri City…...

Home Depot – My wife and I was so excited to celebrate the purchase of our new home. Even though there were many challenges we did not expect. We had no idea that purchasing blinds for our home would be the worst and most time extensive. We chose your store because we do a lot of business with you. We recently purchased a new refrigerator and have many appliances from your store for our other homes. This I guess has been a major mistake. I have personally the Home Depot location on HWY 6 at 5900 Hwy 6, Missouri City, TX 77459, and set and had a consultation with a blinds associate. It was an easy experience and the consultant explained that my blinds were not in stock and they would send a Home Depot employee to my home to measure my blinds. He sit up my account with my blind selections and visitation date. The second employee did in fact come and measure my all 8 windows. After the visit I was under the assumption that my blinds were being measured and cut. Unfortunately after two weeks later of no contact I went back to the store. Long story short I was told that my measurement were not in the system and they would reach out to the rep for the measurements. A not was placed in my account. This process repeated for another two times. I have personally been at the store three times and to this day my blinds are not cut and I have no answers to what is going on. Essentially Home Depot has taken my money for a service that they have not provided! I am not happy. There has been no communication, no transparency, or honesty. Each time I’m told a Manager will contact me and that never happens. This has become a safety hazard! I NEED BLINDS TO COVER THE WINDOWS OF MY 1YR AND...