GameStop — Local services in Missouri City

CHRISTOPHER IS NOT A GOOD GAMESTOP EMPLOYEE. I use to go to this location a lot. The good staff are definitely gone. All I have to say is one team member by the name of Christopher is rude and does not provide good customer service. He will try to hustle you on "Extended warranty" ….for example a preowned game I got for xbox is normally 1 buck (maybe 2)….he straight up asked for 3$. He was sure on the price EVEN AFTER SCANNING my game (my total is on screen and all), but then I said "no way man, the other gamestops doesnt charge that much" ...without going into extreme detail, he made up something like "let me check the computer" and corrected himself saying "oh yea its a dollar". At the end of the transaction, I was merely brushed off with game in bag and him looking at me, like "ok, u can go now"...but then I asked "are you forgetting something?" he forgot to add the warranty sticker in with my game! He didn't apologize or anything, but said something like "our system was down and we didn't have power"....what does that have to do with him forgetting the sticker. you forgot or just was messing with me bc I called him out on the warranty hustle he tried to pull. He could've apologized for the inconvenience, but didn't. It is what it is. DONT GO...

Had the worst experience at GameStop. The associate store leader Ike was extremely rude and disrespectful. He does NOT need to be working in customer service at all. He talks about customers weight and makes jokes about pregnant women coming into the store and in front of other customers. The other associate in the store even tried to get him to stop but he kept on going anyways. He is a bully to his coworker and other customers coming into the store. Embarrassing. In addition, he talks about his owner/manager of the store. I will never return to this store again! Also, your not allowed to return items to their store even though it’s advertised all over GameStop’s website that you can return items back to the store or online. I’ve been coming to and shopping at GameStop of years. Not anymore! This GameStop does not follow the normal protocols. This was the worst store...

I visited the GameStop for my son’s birthday. My husband and I walked in with our son wearing masks and were greeted by an employee. There was a couple there as well wearing masks and checking out. We were looking for a game when another employee ELLA looked up and said we can only have 5 people on n the store at a time and 2 of us had to leave. Speaking to us as if my child was an adult and we can just leave him in the store alone. She was rude and the way she handled the situation was totally unprofessional. We won’t shop at that store again. A good manager or employee would have asked if we mind waiting until the other couple left with a better attitude. Not say 2 of you have to leave. We are regular customers and she just cost her...