Target — Local services in Missouri City

Typical target with employees dodging you. I did a drive up order and was going to the grocery store to HEB. I saw prices slashed at Target to save a few bucks I went here. Afterwards I went to the customer service to see if I could pickup my item but it was still processing since I’m already there. The lady half listened to me and went to the back and came back saying she can’t because it’s still processing. I said I know, that’s why I asked because I wasn’t planning to come here this early but I’m already here. She said they can’t do anything for me. I asked if her I can go get the item and just bring it up there because she said I have to cancel the item and pay again. It was a $200 item and it’s just sitting in the shelf. Every other store allows you to do this but she says target doesn’t allow you. Petco, Best Buy, etc with zero issues. Then she wanted to rudely say Target has never had this policy and I said I never mentioned Target having this policy, but that other stores allow it and it’s literally just one item. I live in the far back and if I can save a trip I didn’t see a big deal. She was just rude and sarcastic and half listening that made this experience bad when it didn’t have to be. Meanwhile I did another order at target at another location at the same time and they already finished my order while she was giving me a hard time saying that target takes 2 hours to process items 🙄

Edit - as I drove away 5 mins after this whole ordeal my order was ready. I feel like she could have just radioed and asked how far off the item was and I could have waited if it was in a queue of...

I find it more than slightly suspicious that most of the great reviews this store gets are by individuals who have no picture and only have left one review on google period. (The over the top positive BS one for this store.) This store is always a mess. Employees are everywhere but cashiering with their radios on the highest volume possible while chit chatting with one another and/or seemingly walking around aimlessly. They do not know the answer to any questions, if they even acknowledge the customers and are rude when approached if they don't run away first. Everytime I shop here I am followed. Sometimes it is by uniformed employees (the last being a young man in a blue shirt. Early to mid 20s). Other times I am followed by obvious loss prevention in plain clothing. They are not slick and are highly visible. Either they are trying to deter criminal activity by suggesting they are watching on purpose, or they are just really bad at it. Either way I have never stolen anything or even attempted to. I look younger than I am, my dressing style is somewhat unorthodox (rock or punk style) plus I do have one facial piercing and tattoos that are covered under clothing but a few peek out. But still this is is no reason for this type of behavior. While they are stalking me they are probably missing what the real thieves are up to. Management needs to stop stereotyping against people by the customer's looks and focus on the important loss prevention techniques they hopefully learned in training. As a single, petite female this is sometimes scary and leads me to leave the store...

It's worth it to drive to the one in Sugar Land. Both are Target but you get a world of difference in customer service. I came to this store because I was in the area. After paying, I received an email that notified me that 2 items I ordered for a family member at another store ran out of stock. So since I was already at the Missouri City store, I thought, "Hey, I can just pick it up here," and switched to pick up at the Missouri City store. I even brought the items to the customer service desk. I asked the CSR if she could help me process the 2 items in front of her face. She told me there is no way to speed up the pick up process. I have to wait 2 hours to get the 2 items in my hands. How long does it take for someone to scan the 2 items in my hands so I can just leave with them? Something similar happened to me when I was in the Sugar Land store. The store had limited stock so I brought the items to the front and asked if they could hold it for the fulfillment employee because I didn't want to miss out on a sale. The CSR at Sugar Land just called one of the people who does the online order fulfillment off the floor to come to the front and scan my items for me. It took less than 5 minutes of waiting. Once the employee came to the front, it took them less than a minute to scan 6 items. I learned that day they'll do price adjustments to match cheaper online prices at the customer service desk. Bottom line, it's better to just drive over to the Sugar Land store. Less...