Bob's Discount Furniture and Mattress Store — Local services in Modesto

Update 2 – Day 29 since delivery: Now the brand-new couch is falling apart at the seams. Service appointments don’t let you pick a time window, so you're forced to take a full day off work just to meet the technician.

Update 1: The furniture arrived damaged and left a huge mess. It's been three weeks of going in circles with customer service. They want to replace the damaged items, but after what I went through, I’m not interested in cleaning up styrofoam scattered down the entire street again. When I worked in furniture delivery, we wrapped everything in blankets, inspected it, and made sure it arrived in perfect condition. Bob’s delivery team built everything out on the wet road and dragged damaged furniture into my home, leaving debris behind. We really need a zero-star rating option.

Update 3: Three months later, and everything is falling apart. The dresser drawers don’t close, the bed squeaks every time you move, and the couch — after being “patched” by a technician — still looks terrible. Not one piece of furniture from Bob’s has held up.

Update 4: Dear Bob’s, I’ve called the number you posted once a day since your last reply — no one answers. I’ve already gone through the entire reporting process for all the damages. The automated number you keep giving me is something I’ve already used several times. You should not need any more information — everything has been reported to customer service.

Update 5 – Today (6 Months In): This has been a nightmare from the start. Every single item has a problem. Every one. The only silver lining is that the Better Business Bureau helped me return the couches. Now I’m stuck trying to figure out what to do with all the broken drawers in the bedroom set. This whole experience has been nothing but stress

6/14/2025. Showed up to repair chest at 8 am on a Saturday morning and the wrong parts were delivered. Luckily he was able to note all the new problems. This crap is really...

Bob’s Discount Furniture – Exceptional Service and Competitive Pricing!**

I recently had an outstanding experience at Bob’s discount furniture and I can’t recommend them enough! From the moment we walked in, we were greeted by their warm and welcoming staff, who were not only friendly but also incredibly knowledgeable about their products. The store offers a wide selection of furniture at competitive prices, making it easy to find something that fits both your style and budget.

What truly set this experience apart was the exceptional service we received from their floor associate, Thomas. We were struggling to make a decision on a key piece of furniture for our new home, and Thomas went above and beyond to help us. He patiently listened to our needs, asked thoughtful questions to understand our preferences, and provided expert advice without being pushy. His attention to detail and genuine desire to help us find the perfect fit was evident throughout the entire process.

Thanks to Thomas, we walked out with a piece that not only complements our space beautifully but also fits our lifestyle perfectly. His professionalism, expertise, and friendly demeanor made what could have been a stressful decision into a seamless and enjoyable experience.

If you’re looking for a furniture store with great prices, a fantastic selection, and staff who truly care about helping you find the right fit, Bob’s Discount Furniture is the place to go. And if you’re lucky enough to work with Thomas, you’re in the best of hands! We’ll definitely be returning for future furniture needs. Five stars all...

Bob’s Furniture generally offers quality items at reasonable prices with a pleasant shopping experience. However, I encountered a significant sizing issue that was initially handled poorly by customer service.

We purchased the Beaumont California King White & Gray Platform Storage Bed to pair with our new Cal King mattress from Costco (72”x84”). When the bed arrived and was assembled, our mattress appeared too narrow for the frame. A technician confirmed our suspicions - the bed frame appears to be Eastern King size, not California King as advertised.

I spoke with Rosa, a repair/support technician, who was dismissive and insisted nothing was wrong despite photographic evidence uploaded by the home technician. She claimed we bought the wrong mattress and refused to consider alternative options. I was attempting to give other explanations that perhaps the warehouse team may have sent the wrong bed size. We’re human and make mistakes. Unfortunately she was unable to hear that because she abruptly hung up the phone.

Fortunately, my second call connected me to Lucas, who listened to our concerns, understood the situation, and recognized that the bed was useless to us in the wrong size. Lucas deserves a 5-star rating for his professionalism and problem-solving approach.

In sum, I’m hoping the owner will respond directly to resolve this matter, as it appears to involve either malpractice, misleading advertising or a warehouse error. This situation shouldn’t require customers to purchase a new mattress to correct a sizing mistake on...