Windsor — Local services in Modesto

I went to this store today to buy gold shoes that I saw online in stock at store. I walked in, in such a good mood happy to purchase until I came across this associate name Ericia. She didn't even acknowledge me as a customer walking In. I asked her if she has the shoe in 7.5 she said yes and I walked away. When the time came to pay, for some reason the machine wasn't taking my card. The cashier was nice I forgot her name. Anyways cashier called Ericia and she came by not smiling, nothing. I said my card isn't going through, do you not take visa? With attitude she said yes we do call your bank, its your card, rolling her eyes. At that time I already got frustrated because there was so much money in both of my cards and her personality was just awful. The cashier asked her question and told her, I saw the machine gave the option of credit button but yet didn't take her card, that is so weird machine is doing that, and she just walked off and another long hair associate came and assisted. I called the bank they said it's not my card and there is no error on their end, cardis functional. Anyways, finally cashier figured it out and there was no reason for me to waste 30 min to speak to chase. The stores run based on customers bringing money and customer service should be the priority here. I always leave honest reviews as a local guide and I had to public this for managers to see to make sure to train their associates properly or they wont last in the business industry. You're not paying my bills, but the customers shopping here pays yours. I hope she fixes her self and...

Today 7/13/2023. I went it to return some of the items that I have previously purchased. One of the item I purchased had a tag on it and the second item didn't have one, at the time of the purchase. They only reimbursed me back one item because the second one didn't have a tag. I told the manager, when I orginally made the purchase, her associate was entering the items into the system and was well aware it didn't have a tag, I overheard a petite lady, telling another associate female associate she was going to "mark it", at that time I didn't quite understand what they were referring to "mark it". The manager then explained to me. Their associates were suppose to mark the receipt, if an item didn't have a tag and unfortunately they didnt mark mine. Then she apologized while stating she will speak with her associate about it. I didn't make a big deal , nor cause any scene and accepted it and I left....... I will say the manager was professional. I do like Windsor and I always had a positive experience. Also they do help in selecting items for you.But make sure the items they ring up have tags, especially if your unsure your going to keep...

This store has a great selection of clothing, but I have to say that the customer service wasn’t so great. Purchasing items is no problem, but if you have a return, good luck trying to get them to accept the return. Why have a return policy if they are not going to follow it? I am not the type to go out of my way to post a bad review, but my experience wasn’t so pleasant. I ended up receiving store credit when I should’ve received a certain amount in store credit and partial reimbursement since the remaining amount paid from an exchange was within the 14 day time frame. I had to make two attempts for them to even consider returning the items and giving me store credit. The cashier pretended that the receipt was invalid and that my email did not show up in the system when it indeed showed my account/customer number on the receipt. I would sort of understand if I was being rude or inconsiderate, but that was not the case. I do not plan on...