Sleep Number — Hotel in Modesto

A little less than 2 years ago my husband and I purchased a mattress from this store in hopes of easing some of my husbands sleeping difficulties. At the time, we had a 2 year old that sometimes got into bed with us at night and occasionally had accidents. My husband had also had cancer and had suffered from night sweats in the past. The combination of those things had left our previous mattress in rough shape. Knowing we would be spending an outrageous amount of money for our new mattress, I was hoping to keep it nice, and therefore stressed to the saleswoman the importance of having a waterproof mattress cover. I remember the conversation clearly because she said she too had children and knew all too well about accidents at night and she guaranteed we could spill anything on their mattress covers and it wouldn't go through. Well, here we are almost 2 years later with stains from accidents that had immediately soaked through the covers. The first time it happened we were within the warranty time frame. I stupidly assumed it was a fluke and maybe I'd done something wrong when making the bed, so I didn't call to complain. However, several more accidents over the years have soaked through to the mattress top. Needless to say, it is infuriating and ridiculous to spend so much money on a product and not be sold covers to adequately protect our purchase, especially when we were...

We had just stopped in to check out the bed with no intention of buying. We both are side sleepers. I had started having back pain and wondered if getting a new bed would help. We owned a spring bed with pillow top and were fine to stay with what had worked good so far and we were familiar with. Store was following the COVID safety guidelines with limited occupancy and masks, which I appreciated. The bed models were spread out and easily accessible unlike other stores with the beds side by side. The sales person Mario was not pushy or high pressure. Instead being personable, knowledgeable and very patient. Honestly one of the best sales experiences my wife and I have ever had. The adjustable nature of the bed really is a game changer. My wife and I realized that we both like a different levels of softness. There’s no other bed that can do that. Sleep Number gives each person a softer or firmer experience based on their preference. Needless to say we bought the bed that day. Got some amazing pillows too. The fact that for whatever reason I could adjust the firmness or softness due to an injury or just simple soreness is unbeatable. On top of all that Sleep Number has a 15 year warranty, the other name brand beds we looked at only had around 10 years. Add a 100 night trial and you...

If you buy this piece of junk bed be prepared to continue paying. I bought this bed and the display on the remote went out and so the remote stopped working and when I called to replace it they told me that I would have to replace the compressor and since it was still under warranty it would only cost me $75 instead of the full price of almost $300 and my pillow top disintegrated and is falling apart and all the stuffing is falling out and they informed me that it would cost me over $600 to replace because the pillow top can not be replaced because the zipper on the top is matched to the other half on the mattress cover so the whole piece needs to be replaced. But shouldn't it be like everything else you buy, if part of it fails the whole thing is replaced. If you buy a new lawnmower and it won't start, don't they replace the lawnmower and not just the parts that have to deal with it not starting? If you buy a new car and take it in for warranty work they repair what is wrong and don't make you pay for little incidentals that had to also be replaced. Like if the engine needs to be replaced they don't make you pay for the replacing of spark plugs and new fan and...