Cold Stone Creamery — Restaurant in Modesto

I go to this specific Cold Stone every week sometimes twice a week with my daughter and we order the same thing (blue ice cream for my daughter with sprinkles and for me will get a mint with almond or sometimes brownie) and we always get the kids the size because in my home we don't believe in wasting food. So, today (6/5/15) around 4:50 p.m. we went in there and one of their employees (Bonya) which is a manager helped us and we try to get two kids who and she refused to give me a kids scoop. I explained to her we get this all the time and we never have a problem. She told me that she's not giving it to me it's something she's not going to do I asked her to speak to the manager and she looked at me with a smirk and said I am the manager and was rude about the situation. So I just politely ask for the corporate number and she told me she didn't have it now I know for a fact every store carries corporates number I find it funny how she didn't have corporate number. So I paid for my daughters ice-cream and proceeded to look it up online by this time she realized what I was doing and she started to get really nice. The business she works in is "customer service" and I feel like her customer service was terrible and would have been different if her store manager or if her District manager had been present. If I had to rate her 1 out of 10 she would get a 2 because she made my daughters ice-cream but, normal I have no problems but today when I went there in this my first time seeing her it was terrible and I will not be going back so I will just take the extra 10 to 15 minutes to go to the...

Absolute worst Cold Stone I've ever been to. First, I inquired about the cookie dough to see if they had them. They had the whoIe cookie dough cookies and not peices so I asked if they chopped them up. The lady (seemed to be the manager on shift) told me yes. So when we got to the point of adding toppings, I said I wanted cookie dough. What did she do? Put a cookie of cookie dough on top of the ice cream. I looked at her like really? And she shamelessly asked me if I wanted any other toppings. I asked for Oreos. So she put a whole Oreo cookie on top.

I asked her if she was going to mix it and she said she could (which was made clear when I had originally asked about the cookie dough being broken up into pieces.)

She started mixing, but I told her I wanted to add M&Ms. She scooped up literally about 10 pieces. I asked if she was serious and she confidently said yes.

This was crazy. So I'm assuming that if I only had a single scoop, they would be cutting everything in half and I would have had 5 M&Ms and not 10? Wild experience,...

First off I’m so disappointed with the service. I went to get an apple. I was so excited. I’ve been more cautious with my health since this virus. I was watching the employees, the young man working was wearing gloves helping customers. I watched him with my own eyes, get on the register, handle money, rinsed his gloves, and tried to come help me. I politely asked him to change his gloves. He asked if it was because of the virus. No it’s a safe serve law thing... Then the young woman working helped customers as well, and of course it’s a cash transaction. She dug around in the cash register and went to scoop ice cream. No washing! I asked her to wash her hands, she rinsed her hands for 3 seconds. The young man then shouted it’s perfectly fine. No it’s not! I’m so shocked I was treated this way over them doing the wrong thing!! I chose not to...