Monroe RadioShack AT&T And Repair — Local services in Monroe

Response to David Gombosi:

No David, you did NOT have your "no return" policy posted on your door, and when I said "How come you don't have this policy posted anywhere in your store, you said nothing other than it's on your receipt. Which is was. But like I said, that does no good because I've already purchased the item and per your policy, I cannot return it at that point.

Also, there was NO mention of anything regarding June 1st. Another line of BS. Why don't you just admit you dropped the ball and handled this poorly? I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter, which has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it’s prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue. Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money – even if it cost a little more.

Radio Shack didn’t have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could “make it work” by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25’ long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax.

I was hesitant to purchase for two reasons: Price and I didn’t know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, “Are you sure this will work?” He said, “Yes.”

So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local.

Last night, I tried the items and it didn’t work. Whether it was the 8-pin coupler or the 25’ of RJ-25/11/14 cable that was the culprit, or both… I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns “because of covid-19”. I said “What? I paid $24 for these items yesterday and you assured me these would work but they don’t work. What am I supposed to do now?” The clerk told me that he could “exchange” the items.

I responded, “Are you kidding me? Exchange them for what? You didn’t have what I needed but told me these items in substitution would work. They don’t work. So, what are you going to exchange them with?” Both clerks just looked at me dumbfounded.

I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), “A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy”. They both just stood there and said nothing. Again I said that “You assured me this would work, that I was never told at the time I was being directed to these items that if they didn’t work I couldn’t return them, there are no postings in the store stating that there are no returns.” I then grabbed the items (which the one clerk had touched – so much for the covid precaution) and...

Terrible customer service. Especially by Tina. I called to complain about the customer service by one of her employees and she hung up on me. I did not raise my voice but I did have a tone because I was irritated. She cut me off, so I repeated myself. She didnt like that and hung up. I called back and she refused to let me finish. She asked for my phone number and told me I couldnt finish explaining what happened in her store. No wonder her employee has bad customer service. It is learned from the management. And when I spoke with her the second time, she acknowledged and admitted she hung up on me because she had just dealt with a stressful situation prior to me and that she took it out on me and that she was sorry she had done that. I am not a yeller. I am a repeater. Cut me off and I just start over. Had Tina let me finish explaining the situation and not cut me off, I wouldnt have had to repeat myself and get a tone of irritation. She did make a phone call to US Cellular and did get my issues resolved, i think. She told me she would send me a copy of the shipping label so I could track my order. That was about 2.5 days ago. and I havent received anything from her, nor have I been refunded back for my canceled order. Not sure if she hasnt received the shipping label, or it it is lack of customer service again and bad...

Great place to buy any electronics. A wonderful, family owned business that treats all of their customers like neighbors. You really feel welcome, without feeling as though you’re being pressured. A friendly hello, and what can we help you with! If you just want to look, not a problem. However, if you do need help, it’s not only easy to find, but the owners and employs make you feel like they truly enjoy that part of their job.

Honestly, there aren’t many places like this anymore.

And the prices are fantastic. We’ve been so happy with our past purchases that we decided to buy another flat screen TV from Dave today. This time we added a sound bar. It’s amazing!!! There’s always a deal on something, and a great inventory so you take it home today. Can’t recommend the Monroe Radio...