Taco Bell — Restaurant in Monroe

Can I give zero stars?! The one guy who i believe is a manager will only make food to the menued item even if you paid for the upcharge when using mobile app. So guess what if you want chicken instead of steak, well you get steak or you took off chipotle sauce and replaced it for another sauce guess you get chipotle sauce or you get a completely different item. And if you go in to and bring it to their attention, well now he is gonna argue with you about how it never said any of that. Then once you bring the order up and show him to his face he still won't pay attention to the fact that he made the item wrong and will again make it wrong and not to mention argue you with you more. Just makes me wonder on a scale of 1 to 10 how stoned the person was when they gave him that position. I can go out of town to any other Taco Bell and get food made accurately. It's this location that can't function because of this particular person to. Unfortunately I think most people just accept the wrong food because they don't want to deal with them and I get it. This worker very much clearly does not care. Also if I get handed the wrong food, whether it was made wrong or the person at the window messed up. It should be made right and the customers deserve an apology to. Going in, I'm very nice and I am patient with them, but they don't care about the customers. Some one should remind them that with out the customers showing up to buy food they wouldn't have a job. If everyone stopped going there, the doors...

I honestly never leave reviews but I truly hope some of these recent ones are taken seriously and this worker is held accountable. I came back through the drive thru for an order that was made incorrectly as well as a missed drink. I was very understanding and kind about it as I could tell they were busy and stressed. None of them knew what their new menu box was called and I had to physically pulled up the app countless times as well as my receipt to let them know what was missed. (Which is totally fine. It was an easy fix and I was willing to be patient) The girl was VERY quick to be loud, corrective,hostile and slammed the window in my face as if us asking for NO sour cream (because of an allergy ) is difficult to correct as well as our missed drink. Now ,I know some customers are probably very difficult to deal with but I was not being argumentative or rude what so ever . I was understanding and appreciative that they were even getting our missed or messed up order corrected for us. One of the managers had apologized on her behalf but all the other workers had not been surprised on how she had acted. Especially in front of my child in the car who was confused and upset as to who she acted that way . I had told them I would make a report as I felt that it was...

I'm down grading this review due to known differences at other Taco Bells. When I order a Chalupa at a Taco Bell in Madison, it's deep fried and crispy (just like the pictured menu item). Every time I ordered a Chalupa in Monroe, it's not deep fried. I had gone back and requested the shell extra crispy... like the picture on their board. And what they said will floor you; they told me in the future if I ever wanted a crispy shell to request for it. I don't have to request for a "REAL" Chalupa in Madison so what's the big idea? Secondly, and this one is more of a irritation than criticism of their food prep. How many times can one place screw up a sauce packet request? Let me tell ya the many times I have gotten home with no sauce. What about wrong sauce? Maybe I need to say the black packets because breakfast blend just doesn't sound right on a regular taco. Mild just needs to be banned. Get it right Taco Bell. I love ya, but get it right. Oh and I screwed up one day got a small freezy drink. I told them I wanted a large instead. They suggested I drive around to get back in line, order a...