Roll N Smoke Inc — Local services in Monroe

While the customer service is normally excellent, when I went yesterday I was given a container of gummies that was already opened. I didn't find out until I got home and I live in Brodhead. They were closed by the time I tried to call last night. When I called today, they refused to do anything to make the issue better (like allowing me to trade them out since I didn't open the container knowing that the seal was broken and don't want to risk being poisoned or something since I can't tell if it was tampered with just because the inner seal was broken) and didn't offer up any solution. Instead they said they couldn't do anything about it, essentially going 'it's your problem'.

CHECK YOUR CONTAINERS BEFORE YOU LEAVE THE SHOP. Make sure they're still sealed so you don't...

Return policy for defective product is terrible. They do not let you know about their policy before you buy. I give them one star because zero stars are not an opton. Another smoke shop opened up in Monroe called " smoke world vape" much better store and customer service. It is located by picknsave right next door to papa Murphy's pizza. Great place to do business with................now replying to your reply... no conflict of interest what so ever.. . Your poor service go's back years. You finally reply not to help but just whine cuase you are butt hurt that a better business came to town. You could of fixed your poor service years ago and made it...

Terrible, I didn't even want to give it with one star I'd rather give it a thumbs down. The man that waited on me yesterday has no personality I work in customer service I would not want to go back just because he's so lame overcharged me for my venom $1.69 and my bank account shows I was charged $7.35 I'm hoping that they fix that problem we'll see but he's not in right now how convenient. So am I suggestion is always get a receipt always have him tell you a total it would be nice if he would say hi how you doing and have some better customer service skills maybe he needs some training I...