Riverview Stitching — Local services in Monroe

I am writing to share my recent experience at your store on the morning of Tuesday, August 27. My mother and I had driven about two hours to visit, having heard wonderful things about your shop from a floss tube I follow. We were excited to explore and find a special pattern to commemorate the birth of my first grandchild.

However, our visit did not meet our expectations. After another customer received assistance and the store owner (presumed to be you) went behind the counter, my mother and I were left without any acknowledgment or assistance. Despite browsing for approximately 10-15 minutes, we were not greeted or offered any help. As we were the only customers in the store at that time, we felt overlooked and disappointed.

We had hoped to support a local business and had high expectations based on the positive recommendations we received. Unfortunately, the lack of customer service we experienced led us to leave without making a purchase. This was a significant letdown, especially given the effort we made to visit your store.

I wanted to share this feedback with you in the hope that it might help improve the customer experience for future visitors. I truly believe in supporting brick-and-mortar stores and hope that my experience is not reflective of your...

The lady who was working the front of the store (the mom) is so deeply knowledgeable about every part of cross stitch and all of the supplies. She pointed out different brand of needles that were more bang for you buck (the name escapes me). She talked to me about the differences in peoples experiences with the all the different hoop and stand varieties and brands to make sure I would get something that fits me and my style of stitching perfectly! The store is filled with so many cute patterns of every style and difficulty, really something for everyone! Can't...

An absolutely wonderful cross stitch shop! The owner and her daughter are the kindest & most helpful gals you could ever meet! The owner, Aury, is also the designer of so many quaker style samplers! Lots of patterns, all the floss you could possibly want & a variety of cross stitch fabrics. Plus, she opens her shop to stitchers that would like to sit and stitch! The shop is super clean, well organized and very well lit!! Riverview Stitching is a "must stop" cross...