Geek Squad — Local services in Monroeville

I brought in my new gaming laptop to be fixed because it repeatedly gets blue screen of death during certain games. You would think this would be a simple fix for apparent "experts" in the field, but they didn't even know what the blue screen of death was, I had to look up a picture online and show them.

They ended up running stress tests and diagnostics on the PC and found "nothing wrong with it". Of course I still got the blue screen of death afterwards. So in summary, they essentially took my PC for 5 days, fixed nothing, and tried to bill me for it.

This service is useless until they start hiring people who know what they're doing. Most of the employees there act like they've never touched a computer before in...

What a ripoff! Purchased a computer ($700) April 2023 and a 2 year warranty which just expired 2 months ago! Now the pc acting up and they think I’m gonna go have them evaluate/over charge me and keep it for who knows how many days! Beware of Best Buy took 8 months for another purchase fighting the bank to get a refund of $250 back they tried to rip me of...

I scheduled a appointment for my daughter's mac book etc .. however when purchased geek squad failed to mention that they don't fix Apple products only phones etc.. told me I need to visit Apple store etc .. should've been told upfront when mac book...