DG Market — Local services in Montclair

I went today to get the deal that they have. Dollar General is known for their $5 off and other coupon discount. My transaction did not show the $5 off and when I asked the cashier (Karina) she was very helpful, then she brought it up to an assistant manager (Hailey) who claimed to be the MANAGER. She did not know what she was doing. She was lazy to assist. Had a bad attitude, bad customer service. I asked if she can assist like give me store credit because I usually come back to the same store. She said no, she can't do it. I asked if she can call the one above her, she said no because he is off and at home. She already was giving so much attitude and excuses.

I had to ask for another person in charge. Luckily, another assistant manager (Glen) was able to helped me. Glen called the corporate to assist with the issue. Hailey was hiding the whole time. Glen then told Hailey to call the manager to approve the credit.

In the end, they gave me the credit but wasted so much time because of one employee being lazy with so much attitude. Not sure how she became the...

Horrible experience, absolutely the worst. Please corporate if you see this do a clean slate on the employees and management. Everyone was rude and I have no idea why; all I did was ask if I may do a return with my receipt thank you very much and remand silent until the manger came along. She did the return but then looked at the product opened it¡ and said "wow this is empty!" I was puzzled because we didnt end up using it and I wanted to run and grab one from the store to show her but all I said was no it shouldn't be. It was just rude and unnecessary, she could've phrased it a different way but to make me uncomfortable uncalled for. First and last thing I'll buy from Montclair dollar general...

The employee Beatrice is very rude and lacks customer service skills. There was an issue with the coupon redemption on the app during checkout, I asked Beatrice to get a manager to help, she ignored my request. Kept saying nothing she could do about it, which is a lie since other associates have helped in a nice manner before. She was making faces at me when I was showing her the coupon on the app. She was the only cashier open with a long line, she didn't even call for back up or any assistance. Beatrice so far has been the worst employee to work there. Also the lines can get long since that they got rid of self checkout, and refuse to have more than one...