USA AMERICA FURNITURE — Local services in Montclair

EDIT: After originally giving this company three stars for the reasons stated below, the owner promptly got back to me and offered me an exchange of the items that I complained about. He was quick to fix my problem and extremely communicative. Th exchanged furniture was in better condition and I'm happy to give them another star for customer service.

Original Post: I ordered a bedroom set including a bed frame, night stand and dresser with attached mirror. I was happy that the delivery took less time than I was originally told but upon putting the furniture together, I realized that the corner of the bed frame had been chipped and many parts of the furniture had been scratched. You could see the brown wood through the black paint. As time went on I came to realize that the paint on all of the items was easily scuffed and scratched and because of this I had to repaint all of the furniture with a new paint to cover up the scratches and prevent any more. Now that I am putting the drawers back into the dresser I am seeing that the drawers are not all even and unless placed back into the dresser in the exact places they originally came in, they do not fit properly, they leave cracks between some drawers and others overlap and do not slide in and out properly. There is no way to tell which drawers go where. On top of this, the drawer handles are all slanted very slightly. I’m quite upset seeing that I paid a decent amount for the bedroom set and it has given me so many problems. Spend a little extra money and get better quality...

I purchased a standard black dresser I had the dresser delivered and it looked horrible! I didn’t take off the plastic cover until after the delivery guys left because I was busy. I had to take pictures, drive back show the sales guy (I think his name is Jose or Jouse) who sold me the dresser. He didn’t have an explanation or even say sorry. He did say I could exchange for another dresser. I decided to pay more for what I thought would be a “nicer” dresser. Unfortunately, the next dresser I bought was also messed up. On of the drawers is broken at this point I realize this place sells poor quality furniture. It’s so sad because this was for my foster daughter. If you do decide to buy any furniture from this place I recommend inspecting it really good before the delivery...

Recently stopped by here not expecting much, but I really wanted a new mattress for my mom, something I can take home that day. I want to 3 different furniture stores none of them were in my price range and none of them can mattresses that you can buy and walk out with so maybe it was a good thing that I went here because I walking and Ricardo was able to help me out and let me take the mattress home the same day and they even help to load it in my truck. It was a very good quality mattress my mother is very happy with and it was affordable. I will definitely come by to possibly buy a living room set. Ask for Ricardo! Great...