ICUSTOMIZE (Same Day Custom) — Local services in Montebello

I had an unfortunate experience at this business that I felt compelled to share. After driving from Los Angeles to Montebello because of the location’s high ranking on Google, I encountered what I perceived to be discriminatory treatment. Upon arrival, the staff was very rude. Initially, they quoted me a price of $20 for the service I requested. After informing them I needed a rush delivery, they abruptly increased the price to $300, citing that they were busy—even though there were only two other customers in the store.

As a Black man, I couldn’t help but feel that their treatment toward me was noticeably different from how they interacted with others. This is a Latino-run company, and the shift in their demeanor when addressing me compared to other customers was disheartening and unprofessional. When I questioned the drastic price change, I was dismissively told, “It doesn’t matter why—you can go somewhere else.”

Despite my polite demeanor, I was met with unkind and hostile attitudes, which left me feeling deeply unwelcome. It’s disappointing that in this day and age, such treatment still occurs. I strongly advise anyone seeking good customer service to avoid this place. Respect and professionalism should be a given, regardless of...

Icustomize always do great work for me. I have been going to them for 2+ years and they have done family shirts,sweaters as well as helping design multiple projects for my family. It's a little disheartening to read someone say they were treated unfair due to them being black. It's cruel and uncalled for. I'm black and have never been treated that way. Some people need to realize during the holiday season stores are busy and under pressure to provide quality service. Customers need to be patient and try to be kind as well. Putting unrealistic demands is unfair. The workers are humans too. I know for sure they put their all into every piece they do. Ms.Gabie and Mr. Ahmed are nothing but professional and have recurring clients such as myself and a host of others. That's why I continue to come back. Have a awesome holiday...

In addition to receiving poor customer service during Christmas weekend, this shop fails to provide basic features commonly offered by businesses in this industry. They do not have preset text or design templates for creating hats or other items, instead requiring customers to bring in their own designs. This approach is both inconvenient and confusing, especially for a business that claims to specialize in custom designs. It’s surprising and disappointing that such a standard option isn’t available.

I even told the staff that I wasn’t particular about the designs, yet it wasn’t until I was about to leave that they suggested they might be able to replicate existing designs from the store. This lack of preparation and unwillingness to offer straightforward solutions creates an unnecessarily frustrating experience...