Garfield Health Center — Local services in Monterey Park

Going to file a complaint with the DOJ then with the better Business bureau and then with the insurance, I've been to this place twice already and the doctor happens to not be there they just give me nurses that don't know a damn thing, I'm in a lot of pain and they still cannot help me All they do is just fill my current medication, I'm the one who has to ask questions, there's one doctor that did this in Palmdale they temporary took her license away and she's under investigation, they told me that I was right how could a doctor be in two or three places at the same time, they're doing fraud now I have to file a complaint against this place to see what's going on they just give me nurses that don't know...

Every time I have scheduled a telephone call appointment, I’m not called back until an hour plus later after my original appointment time. What’s the point of scheduling an appointment when they don’t adhere to it themselves. Then I’m at fault when I couldn’t “make it to the appointment.” This is disrespectful and unfair.

Same applies for in person appointment. You wait 15+ minutes in the waiting area after checking in and another 15+ minutes in the hallways before meeting with the doctor. They over book themselves and you spend more time waiting than you are seen with the doctor. They send too many text messages to remind you about your appointment but you’re left waiting most...

I had an extremely disappointing experience at Garfield Health Center's optometry department. The front desk staff was irresponsible, deflecting blame for their mistakes, which caused significant inconvenience. They showed no remorse and even interrogated patients and families rudely. When we escalated the issue, the reception manager offered no resolution, simply defending the staff without addressing our concerns. This lack of accountability and poor patient care is unacceptable. I strongly advise to avoid this facility, as it others fails to prioritize patients’ needs or provide any assurance of...