Verizon — Local services in Monterey

AMAZING PEOPLE DOING AMAZING WORK!!!! PEOPLE NEED TO UNDERSTAND WE ARE IN THE MIDDLE OF A PANDEMIC!!!! #1 due to DEMAND! AND SUPPLY SHORTAGE No Company has ample amount of everything u want! If Apple send verizon 10 iPhones to sell and verizon has sold all of them to customer coming in! And urs has to be shipped to u dose not mean u need to throw a temper tantrum like I seen a lady so in the store! SHE ACTED LIKE A 2 year old while I was getting my daughter a new phone. MAAM MOST PEOPLE CANT PAY RENT AND UR SCREAMING AT AN EMPLOYEE OVER A SUPPLY PROBLEM!!!

I felt so bad for that rep. I wish the world would understand that representative does not personally know you or what you’re going through. You also don’t know what that representative is going through. They were not trained to be your psychologist in to help you through your deepest and darkest moments and all of your personal problems they were not trained to Indore verbal abuse because you want to be able to play games on your phone. I’ve watched representatives break down and cry running to the back because of customers in their nasty ways! You can also see it on ticktock !!!

All the representatives at this location are definitely wonderful and very helpful I appreciate them completely they help me get my daughters phone I didn’t need them to set it up or do anything because I know once you turn on your phone it’s all about reading the front screen. Thankfully they put my screen protector on and within 10 to 15 minutes I was out the front door and didn’t have to Indore the rest of these customers acting crazy. My representative took very good care of me. And I pray they get the strength to help them out with the...

On 10/2/2021 around 3:35pm, I walked to the Verizon wireless store at Monterey and tried to ask the help on activating my new iPhone 13. This is a typical problem on the iPhone13 since it starts to use the 5G. I spoke to the front person, called as Man-A, about what I need. He told that they only accept the scheduled appointments. For walk-in, the waiting time is uncertain. I looked around and didn't find many customers on the store. I asked to wait. Man-A showed me the scheduled appointments as: 4:00pm, 4:30pm, 5:00pm, etc. It seems that serving one customer is every half hour. I saw there were only two service windows with each Verizon technician and customers. During waiting, another customer service person, called as Woman-A, told me the same thing and she reported to the store manager. Then, I saw that the 4:00pm appointment was served, and one of two technician completed and left the store since she was done today. During this period, I observed the store had 5 Verizon persons and only one technician was serving the customer. The Man-A and Woman-A were standing at the front of the store and telling the incoming customers, need to schedule an appointment and no time available today. I just wonder what's the poorest service here, 20% staff (one technician) of 5 people contributing to the customer service. Why does it needs two people, Man-A and Woman-A? If count the store hours from 11:00am to 7:00pm at every half hour to serve one customer, the total of appointments is 16-customer. Look at the picture, service windows empty. I wish the store to improve the 20% technical efficiency to 80% and avoid two people at the front...

I have never been more frustrated and disappointed with Verizon's customer service. My husband and I have been loyal clients of Verizon for the past 22 years.

Since March, I have been overcharged for 21 additional tablet lines, which amounts to almost $1,066.80 a month. This has made me extremely frustrated. Since December, I've had four different account managers. While I understand that changes happen within a company, I still do not know who my business account manager is.

Since March, I haven’t been able to get assistance. Everything with Verizon is so automated that it is nearly impossible to reach a live agent. I feel like I’m working for a circus while just trying to get the help I need.

This morning, I spoke to two different representatives who informed me that they were going to send me to collections. If I total what I believe I am owed for the past months, it comes to around $4,267.20. That's outrageous!

What was particularly mind-blowing was when a customer service representative asked if I see any usage on my end for these 21 accounts. Clearly, if there are accounts that aren’t assigned to a tablet, there will be no usage.

Are you kidding me? Being a busy business owner, I already have limited time, and having to plead for assistance with this issue is beyond frustrating.

I do not have the time nor energy to argue, just trying to get the help and assistance i need. The money verizon is telling me i owe i do not. I am owed the correct amount of devices and services i should be paying for monthly not these extra lines that go to...