Chick-fil-A — Restaurant in Montgomery Township

Rarely to never have i reviewed a fast food joint. The expectations are just too low. However, i have been coming here on Saturdays as my go-to for a quick lunch while running errands for the last 4 weeks or so. Being from the food industry myself, to say that I continue to be amazed is an understatement. This place has to be some kind of corporate training center or something. The people are amazing. If you go inside and put your back against the wall and just watch the precision, communication and teamwork between what seems to be 50 (even though it’s probably more like 20 doing the work of 50) young people between the ages of 16 and 30 (guessing) you will be astonished.

Smiles on EVERYONE’s faces, genuine concern to “get it right for the customer”, everyone is respectful with “yes sir”, and “no sir”, and eye contact which is super important with all the masking.

As i waited for my food, i watched the register attendant who was a trainee realize she had no one in line at the same time her manager did. She looked at the manager and the manager said “now that your line is empty, take a look at your station and think about things we go through the fastest or what is too low, and go fill it because if you get a rush you dont want to run out of something”. The trainee looked around and said “ice. We need ice” the manager smiled at her and she went and got ice. You dont see any of this in most normal restaurants. An average manager would be condescending and bark the order to “go get ice”. This manager made the trainee think, without giving the answer and explained why it was important in under 3 seconds. I applaud whoever is in charge and whoever created the program, and if this place is not a corporate training center of some type, then someone needs to fly in from wherever head quarters is and pat this team on the back, for real.

If you are a leader of people, trainer of some kind, especially in the food biz, come here and take notes. Seriously.

Oh, the food is consistently good too, but who cares?

If you’ve ever driven by and it is packed (which is 24-7), the reason is not necessarily the food. Its these people, their system, their recruiting and their...

They got my order wrong and had bad customer service. Not going to be going back to this chick-fil-a. I’ll drive farther for our usual one.

So it started as we ordered the guy wasn’t really listening, engaging, and didn’t read our order back to is. After we ordered/paid and got to the food window, I looked at the other person in our car and said “I bet they got it wrong, he didn’t seem to care”. I looked at the receipt, we realized they charged the drink and sandwich separately instead of putting it as the meal we asked for.

We told the lady who handed us our food and said she could ring up a fry separate… but we were like “thats more expensive than a meal to ring it up separate, we got it because we wanted the fries at the meal price”.

She was confused and kinda argued with us. She said unwillingly “otherwise I’d have to refund you and re-ring it up”. It was going to be an issue she wasn’t willing to do and there was a long line behind us so we said “nevermind, forget the fries”. Any other fast food place would’ve just charged the difference so it would equal the meal price or given the fry for free for their mistake. I’ve never been asked to pay extra for a restaurants mistake.

Whatever. So we drove away without our fry. But as we sit down to eat our meal, we also realize they also got our order of the sandwich wrong. (We asked for the tomato on the side and it was still on the sandwich).

Two mistakes and bad customer service in one visit….

Otherwise the food was good except the shake. (It had too much vanilla taste and was too soft compared to normal...

This location has the best customer service of ANY fast food restaurant that I've ever been too; including other Chick-fil-A locations. They really go above and beyond to be helpful and courteous to their customers. Often even more so than some popular sit down restaurants in the area. They are very clean, very friendly, and very helpful. It actually suprised me the first time I was here. I wouldn't even consider this location fast food anymore! The food is comparable to any other Chick-fil-A (delicious) but the customer service is in a league of its own! As I typed this, Arleen came to my table to retrieve my empty drink cup and bring me a refill! Anyone who would give this place any less than 5 stars must have an axe to grind or is one of those people who can never be pleased. The only complaint that I have about this place has more to do with the parents who allow their children that are too old/big for the play area to go in and act like animals. The sign clearly has a height limit. Some people just do whatever they want and it is clearly reflected by their little...