Garden Center at The Home Depot — Local services in Montville Township

I am giving two stars vs. one star because of the gentleman that helped me pick my Christmas tree. Before he came to help me there were two young men in the Christmas tree area. I looked at both and said I needed assistance with the trees. They looked at me and then looked away as if I didn't even register to them. They began yacking and complaining to one another about their jobs (vs. actually doing their jobs) and I said "excuse me" loudly to get their attention again. They looked at me and I calmly repeated that I needed assistance. One of them asked if I needed help bringing the tree to my car. I explained that I needed it trimmed and netted. He told me he wasn't allowed to use the equipment and shrugged. He was done. So again both of them just kind of drifted about as if they were bored with nothing to do. So I repeated a third time, in a frustrated tone but my no means a nasty or rude one, that I still need someone to assist me with the tree. Finally the second guy announces over the loud speaker that someone needs assistance. That was bad but what really annoyed me so much more was what the first guy said after I told him that I can't understand why it took three attempts to get them to help me. This guy says "yeah, it's about respect. We should respect such a nice young lady." I looked at him shocked. He's young enough to be my kid. I responded, "it's not about being a "nice young lady, it's about a customer asking for assistance." He was quiet and the gentleman I first mentioned came soon after. Including the time I voiced how frustrated I was having to repeatedly ask for assistance, I was NEVER mean or rude to those guys. For him to have the AUDACITY to speak to me as if it is MY JOB to make sure he thinks I am "nice" so that he may feel more inclined to do his job while he is at work is unbelievable. Would he have said that to me if I had been my brother, or if my brother had been with me? I am so bothered by that but with another Home Depot up the road in Parsippany, at least I have other options. By the way, the gentleman I first mentioned not only helped trim and load my tree on my car but also helped me pick a better tree than I...

Best customer service, After going to a local home depot in my area and experiencing the worst customer service experience we went to Pine Brook thinking they had what we were looking for in stock which unfortunately they didn't but Dan from the garden department made sure we left satisfied finding us what we needed in our price range.

Thank you DAN and Shelia (Manager) for getting us our Christmas Tree you made our...

Always have variety of healthy beautiful plants that I can affords My garden is so colorful plus tomatoes and herbs. Now it's pumpkins and...