Staples — Local services in Moscow

I'm revising this to a one star review after receiving a broken hole punch, which was out of stock. The cashier, on purchase, informed me that there was a 14 day return period. Upon returning to the store, I was given a couple options. Option 1. Take it and hold it for an exchange. Option 2. Pay for a new one that they would order in (why do I need to pay to stock store shelves?). And option 3. Hold onto it and return it, then buy another one when it's restocked.

We discussed that option 3 would work best for me, since I need it to make face shields to donate do healthcare workers on the front line. However I voiced a concern with the store manager that since it was broken out of the box, broken merchandise would not be accepted as a return some unknown number of weeks down the line. Rhonda, the store manager, was unwilling to provide a written note of acknowledgement on this issue, and proceeded to provide me with a bureaucratical re-reading of the return policy on the receipt. Which, as per staples.com, requires that the product "be returned in saleable condition with the original packaging."

Being that this was damaged, that return policy did not apply, and I feel as if Rhonda was attempting to manipulate me into a sale for which no return policy or remediation would exist.

Given these circumstances, I had no choice to return the product. Thank you, Rhonda, for your ability to easily deny any accountability, for providing me inaccurate information regarding the Staples return policy, and for delaying a shipment of important...

It's rare that a store and store manager lead me to leave a review, however I have been impressed with the Moscow, ID Staples as of late. They carry a very niche paper that I need for a project I'm working on, and I've needed to purchase this paper several times in the last week. The first time I purchased the paper I was pleasantly surprised to find it on sale even though it wasn't advertised as on sale. A happy little bonus for me and my wallet. A couple days later I had to return to purchase more of the paper, however they were out of stock and there was no overstock of that particular brand of paper. The manager took it upon himself to find me an alternative while ensuring it was within my budget. This product turned out to be better than the original paper I was using and I don't think I can use anything else from here on out. If you want associates who care about their customers and managers who clearly care about their team, I definitely recommend this store....

Usually this location is very helpful and knowledgeable. However, on this visit the store's policy that EVERYONE must wear a mask left me feeling isolated and unwelcome. I have heart disease, lung disease, and other conditions. I have a letter from my local doctor that I should NOT wear a mask. Breathing the CO2 that I have exhaled is harmful for my health. I have blood tests that reflect this. The associate offered curbside assistance. When I called, the manager offered curbside assistance. Though they each offered assistance, I felt was not welcome in the store with my health problems. I only needed 2 things - a scientific calculator for my jr high child and a pencil sharpener for her. I was frustrated, left the store and will end up ordering online because we do not have another office supply store in this town. This is the only store or individuals that have had a problem with my need for oxygen - not...