Mattress Firm Palouse Mall — Hotel in Moscow

I had a phenomenal experience buying my first adult mattress from the Mattress Firm at the Palouse mall. I’m a soon to be graduated student from WSU and I’m moving into my first non-student living apartment and needed to get a mattress. As someone who has been sleeping on those awful dorm quality mattresses, I was ready to invest in my sleep quality for the next several years.

I worked with Tamara, and she was absolutely amazing! She’s super knowledgeable about all of the models they have available and gave me great advice on which mattress would work best for me. I was interested in buying a Purple mattress, and while they only have two floor models available to test out, Mattress Firm offers over 10 models of Purple mattresses, including Mattress Firm exclusives. Tamara had me try out other brands that would be similar to Purple models to determine which Purple mattress would be the best fit. She made me feel really comfortable throughout this entire process, and I didn’t feel like she was pressuring me to buy anything specific just to upsell me. She was genuinely interested in providing me with the best mattress for my needs.

While the store is small, with limited floor models to test out, I would recommend anyone in the Palouse area looking to get a new mattress come to this Mattress Firm. Especially current or graduated students like myself looking to purchase your first mattress! I especially recommend working with Tamara she will make sure you get the best mattress for you! I’m looking forward to sleeping on my...

Had a great experience at the Palouse Mall Mattress Firm. Johnny and Tamara were both very friendly and informative. They were not pushy or judgmental! Talking to them was like talking to a friend, and we didn’t feel rushed to make a decision, but we felt informed in the decision we were making.

My wife and I had been thinking about getting a new mattress for a long time, but felt like it was just out of our price range right now. After we saw some promotional signs outside, we chose to stop in just to “look” (famous last words). We tried out some economy mattresses and were pleasantly surprised by the comfort and the price! We picked out a Sleepys Basic Hybrid. Not wanting to rush into a decision, we decided to go home and think it over. We did some research and found it was cheaper on mattress firm website with a discount code and they had no issue matching that price in store.

We discussed some other options (platforms, pillows, sheet sets, mattress protectors, etc). We opted not to get anything additional in store and there was no pressure. I did order a “one day deal” Sleepys mattress protector from the mattress firm website, as it was not one they had in our local store and it was a good price for the quality.

We are so excited to start sleeping on our new mattress! We are feel for the price this is a great quality. So glad we took the leap and stopped in. Hopefully we can come back in and upgrade our pillows when there’s a good...

Being my first time in a mattress store, there’s really not much for comparison. However, the customer service I received as I was in search of a new bed for my Niece, was the best I’ve ever seen. The ladies there were very polite. They were very helpful in making sure we were getting the bed we were going for. They were even patient enough to listen to me ramble on over whatever I was talking about. I didn’t even feel rushed when it came to making the transition. They were very knowledgeable about the warranties and what they included.

The only inconvenience that doesn’t even warrant loosing a star over: was that I had to drive to another city to pick up the other half of the bed. What kept the star, was that it gave me and my Niece some extra bonding time.

The only thing I’m waiting for now, is the mattress cover.

Otherwise it was a wonderful experience. I would highly recommend them for all your bedding and...