The Storm Cellar — Local services in Moscow

I used to love the Storm Cellar, I could always count on finding something and going there was fun and explorative. The vibe has changed. Sure, there are quite a few designer tags, but a lot of the clothes are not very appealing or are blah. More importantly, though - they don't bother to acknowledge other humans. No "hello," not even a glance or acknowledgement that you've taken the time to walk through their door, much less, "how are you today?" Or, "thanks for visiting!" In fact, they don't even steal a sideways glance. It's been that way the last 5-10 times I've visited. The male co-owner was always a little cold, hard to get a word out of, and definitely not a genuine smile, but now they seem angry. Even if he's not a people person, he needs to set the tone. You're doing what you love, enjoy yourselves, love the people who keep you working! No one smiles, no one laughs, and if they do it seems forced and rigid. And, the appointment to bring things in? How about tagging a bag with a phone #, examining the items, following up with a text/call and giving 48 hours to pick any up or forfeit it? Not everyone schedules their life 1-2 weeks out around the S.C., for example someone who works in the area when they're on call for their job. I walked in once not knowing about their new appointment policy and had ONE pair of boots - the girl was sitting on her stool, there weren't any clothes on the counter in front of her, but you'd have thought I walked in and gut punched them, it was the biggest inconvenience that I didn't follow their new policy. Since Moscow is a turn-over town the tone they've set may work for them, but if not for the changing population, this wouldn't be a sustainable...

You can get something really cool there every once and a while. For example, I got an Alexander Wang jacket for $63. I had less than desirable experience with the consignment lady, however. I dropped some clothes off and she said the left overs would be ready in 15 minutes. She had called someone's name when their clothes were ready, so I was under the impression she'd call out my name when my clothes were ready too. I browsed around for a while, waiting for my name to be called out. I got bored so I sat in a chair right in front of her. She saw me sitting there for about 10 minutes, but never bothered to say anything to me. I got up and told her that I was going to run and get a coffee and told her which bag was mine. She said condescendingly, "It's ready. I said it was going to be 15 minutes." THEN WHY DIDN'T SHE SAY ANYTHING TO ME WHILE I SAT THERE AND STARED AT HER?!? Did she think I was doing that for fun? I really think they could be a bit more organized and consistent with customers when it comes to their consignment station, instead of leaving them guessing and being rude to...

After getting no information as to what kind of items they were looking for, I stayed up till 3am going thru all my stuff washing folding and pressing. Washing all shoes etc. I finally get two heavy totes loaded up and got to Moscow. The farmers market was in session so I had to park forever away and carry these very heavy totes in. The girl barely smiled and said to come back in 20 minutes. 80% of my items had literally never been worn. There was a wide range of variety. I came back to see she accepted like 4 things of the 80 plus items. Of corse one of them was a never been worn knee high pair of boots that cost $300. I got $30 for all 4 items. For hours upon hours of preparations to try to adhire to a store that doesn’t have a phone . I’d never been there. I don’t live in town. I cried the whole way home. It was all a big waste of time. Luckily a different place took my items last minute and said that she highly doubted the girl even looked in the box of clothes. I tend to agree as everything was pretty much in the same location I had it. So she must have just glanced at...