V-Lux | Luxury Wig Store Minnesota — Local services in Mounds View

I rarely leave reviews, but I feel compelled to share my experience with this business, which was truly disappointing. I had booked an appointment for a traditional sew-in on November 19th, and while I initially tried to be patient and understanding, the customer service and overall experience were extremely frustrating.

First, communication was poor from the start. I texted the business multiple times before my appointment—asking about ordering hair and confirming whether the service included washing and conditioning—but received no response. I tried reaching out via Instagram and even double-checked the contact number listed on the website, but still got no reply. When I finally did hear back, it was a brief, unwelcoming message that answered only the questions I asked, with no attempt at building any rapport or offering helpful guidance.

On the day of my appointment, I arrived on time (even a bit early) to ensure I wouldn’t be late, as per the business's website policy. However, when I walked in, I wasn’t greeted warmly—no introduction or check-in, just a quiet, almost dismissive response. The vibe was off from the start. I was made to wait over an hour past my scheduled appointment time, with no explanation or apology for the delay. When she finally started working on my hair, there was no sense of enthusiasm or professionalism. She seemed disinterested, and I got the impression she was rushing through the process.

The quality of the service itself was disappointing, too. During the blow-drying and braiding, I could tell she wasn’t fully engaged. She made comments that sounded like she was annoyed or tired, and when it came time to add the hair, the texture didn’t match what I had expected or what was advertised on the website. The hair felt thick and bouncy when she was done, but when I tried to style it later, it became rough and tangled, despite following her instructions on how to care for it.

To make matters worse, the color of the hair didn’t match my natural jet black hair. When I saw it in daylight, it was clearly a brown shade, not even dark brown like I had been told. The hair also wasn’t the quality I had expected—when I went to a stylist for layers, they informed me that the hair wasn’t human hair at all, but some synthetic blend that couldn’t handle heat styling. This was a huge disappointment, as I had paid a premium price for what I believed was high-quality, human hair.

In the end, I feel like I was misled, overcharged, and given poor service. I spent a lot of hard-earned money expecting a top-notch experience, but instead, I received bad attitude, subpar hair, and an overall negative experience. If you're considering booking here, I would strongly advise looking elsewhere—there are plenty of other professionals who truly value their clients and offer the quality and service...

Very un happy with this place. If 0 start was an option that would be it for me. I booked hair service weeks before my wedding. I paid deposit and I was supposed to get my hair done the day before my wedding, but guess what the owner was not there. I was not late,I got there 30 min early because based on her website she don’t deal with late appointment and I didn’t want that to happen. I waited outside, called , text , inbox her on Instagram but no response. She got back to me 45 min later and said she didn’t know she had anyone coming, or she supposed to be off and she isn’t sure how her own website let me booked. Really??? All she said was sorry, even when I told her it was my wedding the next day, she didn’t feel bad or didn’t say anything else.I even asked her if she can recommend any other stylist she knows. But this girl all said was sorry! Do you know how crazy it’s is to trying to find stylist on Friday? I literally called nearly 40 hair salons before I got luck with one late that night. I wouldn’t suggest this place , specially if it’s for ur special day. She literally gave me headache, ruined the entire day and almost ruined my big day. And on the top of that she never return my deposit. I talked to her multiple times and she hasn’t. Please be careful people. You are lier!! You never return my money back. You are taking people money and ruining days. I learned my lesson and I want people to learn from this. That’s is not how you do business. You ain’t getting no business from me or people I know. You literally unfollowed me and deleted our conversation on Instagram, so I cant prove it to the people. Please watch out ladies. She is...

Unfortunately, this brand has gone down hill really quick. I used to be very loyal bc the hair felt really good and you didn’t have to buy another wig for 6 months to a year 1/2 if you took basic care. I still have wigs that a few years ago that are in okay condition. Now it feel likes the frontals (specifically) are made of a synthetic blend, which is very misleadin. I think I take good care of them and they still end up tangled throughout the day which is a disaster if you try to comb through at the end of the day because then you end up with copious amounts of shedding. I haven’t had my current one for more than a month and the shedding is so bad. I’m already seeing a bald spot form. It is really disappointing to see....