Good Venue, terrible customer service: This venue was able to accommodate our caterer and our wedding size. It was a nice venue; However, if I had to do it again, I would choose a different venue based on the customer service alone. Through the whole process we barely heard from the event coordinator. We were told a month out we would have to hire security. (We had reserved this space a year in advance). Due to some misunderstanding we were told we had to pay an extra $450 for the kitchen 1 hour before the reception started, by someone we had never met before. He had the ability to speak the event coordinator but would not allow us to, even though we wanted to clarify. He argued with us the whole time. He told my mom there was no way it was their mistake so it must have been our fault (Even though I have all records of our correspondence). He also told me that he was doing me a favor by letting us even us the kitchen even though it was not on our contract. We had made it very clear that we would have an outside caterer from the beginning and there was no mention of an additional fee associated with the kitchen. This was an unnecessary...
Read moreUsed to go “clubbin” here, would have loved to have been able to go downstairs where the DANCEFLOOR is but had a great time hangin out with Junior (my baby) playing a game of pool, pac-man and some claw catcher games. The Mermaid has been around as long as I can remember and there doesn’t seem to be many places that are.
Bowling, food,...
Read moreMy husband and I had great communication with Leah (the event coordinator). She responded quickly to all of my questions I had about our wedding setup. She listened to our vision for the venue and made it come alive. I was so happy to see how everything turned out. Everyone had a blast at our wedding. Thanks...
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