CVS — Local services in Mount Laurel Township

On 5/19 I went there to pick up an online order that I had placed upon waiting in line. There was an elderly woman who was having a hard time at the register…it was already not enough staff to help the cashier was clearly frustrated And didn’t even understand what went wrong or how to fix it and instead of getting help…it took myself and another customer to go find help because it was starting to get very frustrating to stand and watch this the lady go back-and-forth with this elderly woman— who just didn’t understand why she had to put in her debit card information rather than swiping it, which I totally understand! Cashier was really trying to make it seem like the lady was crazy and there was nothing else she could do to purchase her items other than follow the systems request for her to manually. Enter her debit information. I’m glad the lady Didn’t waiver and stood her ground until someone came over to help…the “help” was a lady named Amber. I didn’t get her last name, but I’m pretty sure she was some kind of supervisor or manager. She had a ginger/red bob. She was extremely Frustrated the moment she came to the front as if she already was having a bad day but her aura her energy and everything was just giving attitude and it really rubbed me the wrong way considering i did nothing personally to her… I didn’t make a big deal about it in the moment, but I can’t just sit there and let it slide because she probably does that to everyone… People already go through enough nowadays, so the attitude in a place where you’re supposed to be warm and welcoming sucks… She could use some retraining or even to be demoted because no Manager should ever operate like she was…..she is suppose to be there to help not to give a nasty attitude as she did. Luckily for me, this is not a pharmacy I use on a regular. I just so happened to select the wrong location when I placed my order. I will continue going to the 24...

RX pickup average time for me has ALWAYS been over 40mins. Except once, in the middle of the night (near midnight). Problem is, the pharmacy is too small spaced to support 24 hr servicing and they lack staff who can move faster in the Rx. I used to do tech work when young. Yes we double checked counts still and more hand written formats and checks back then. Now with computers and robot machines, it does take longer BUT when they tend to move too slowly on top, a dump a bulk of back orders on to a sole night shift pharmacist and also, let stacked call in Rx sit forever, of course by the time I get there it will take 40 mins or longer. Btw, my shortest time at near midnight was still over 20mins because it was one guy stuck working ALONE.

To be fair, store is generally in good condition, clean orderly except during major resets. So that part is fine. Minute clinic is like any other.

Now, to be realistic, the problem is not directly this store. CVS is a multi-billion dollar company with stakes in insurance, mass goods, their own private branding, and drugs. Seriously. Because their top expects to pay out shareholders and their top levels only, they keep rent and staff at cheap payout, making it impossible for workers to be efficient while they pile on more SKUs and demands for profit (again, to themselves at the top). And they cut staff and corners to make sure they get all the money at the top. They even take all your convenient personal info on their loyalty card programs and use and sell that data to make even more money.

THAT IS THE PROBLEM. The same rule followed by most of corporations who practice $$=divine rule and then they make themselves the top divine chain and squeeze any other poor plebian beneath their...

I like this location. We've listed it for everything for years now. Normal things come up, but it's a helpful reliable location that's even expanding clinic services and managed care. The convenience factor being pivotal to a call for the transformations, they of course are not looking to complicate that with themselves. I'd give it 5 stars, but for all the out -of-placers concentrated around the 'Wellness Center' revamp of the routine Minute Clinic. It is nice when concierge is helping with a rearrangement of items - the whole idea is convenience, and CVS understands redesign challenges that so much. Appreciated. None should act obligated to swarm visiting patients about warped synchronicity of their online scheduling, which does not project break periods like lunch or display spots for online appointment booking, which they'd come to develop in even proposing clinic services. Then, 1 adept, 1 apologetic, and 2 really painful women b/c you happen to appreciate attendings that would regulate it without fuss... enough with that. 1 tried to initiate like I'd be on the spot to report an issue to creators of the entire online platform themselves, right behind me, because I simply mentioned a 0 minute wait came up at home a 7 or 8 minute drive away whereby I wouldn't be able to get there 5 minutes ahead of the time appointed a minute from then. I needed to be able to schedule for later if it means picking up my son at his bus stop first, not to be subjected to idle folly. There was time for the attending to administer. Insincerity regarding fairly routine reception, however, absolutely undermines...