EAG Dodge Mt Pleasant — Local services in Mount Pleasant

If I could give them negative stars I would most definitely do so. I own a 2023 dodge charger rt last call with 5k miles on it. On 11-29-23 I dropped my car off with them to try and figure out the issue im experiencing.

#1:A tapping/ticking noise at idle. #2:an metal on metal ring/ grinding noise at anything over half throttle #3 high oil temp reach over 240+ while driving down the interstate #4 new noise after picking it up after almost two month of sitting is a louder tapping/ whining noise on decel

I even took the tech on a drive to point out all the sounds and issues I'm currently having to make sure they knew were to start. Which you would think if they heard the noises and acknowledged they heard the noise they would get it figured out and fixed right? WRONG!!!!! The first month of them having the car they only drove it 4 miles while trying to diagnose the issues. On 12-23-23 I received the only sms from them saying that they thought they had a remedy the issues by removing the factory k-member brackets due to the fact they saw the slightest of scratches on them. They said that they were rubbing together causing the noises. Well they were wrong and hadn't fixed anything. All the original noises and complaints were still there to be heard. So I left the car with them still and offered to send any and all videos of the issues that I was having to the tech if it would help. They didn't want them cause they knew what they were looking for. Well after a few more weeks I start to notice that they were driving it more and I had a bit of faith that they would hopefully figure it out. Boy was I wrong. They drove the car 3 more times once going 54 miles, another going 4 miles, and another time going only 2 miles. I never got any calls updating me on if they had found anything or if they could determine what was causing the noises. So, I would call once a week to try and get updated. But was met with the most generic response of "we're still trying to determine what the issues are and what's causing it". So I let it be again with the hopes of fixing my car. Well on the 1-16-24, I called in again hoping for news that they were making some leeway on tracking down the noise. This time I was told that the only noises they could hear anymore was a piece of metal on the rearview mirror rattling against the glass. This aggravated me to no end due to the amount of time they had already had the car and the fact that they had acknowledged they heard said noises. That day I called another dealer and asked to get in with them and set a date to drop it off with them. I went to pick the vehicle up on 1-16-23 around 3 in the afternoon was told the technician had to reinstall the k-member brackets and it would be ready to pick up. This being a 23 model car with the u connect app . I noticed they never moved the vehicle from the front lot at all. There were ice sickles from the roof to the ground unbroken and the car was absolutely filthy but I let it be. I had also requested for the paperwork of everything they had done to try and find the issues, so I could give them to the next dealer. But that wasn't finished due to tech being busy so I said they could email it to me. After a day goes by of no email. I call and ask about it again I'm told sorry tech is so busy blah blah blah. The very next day I drove back to the dealership to get the paperwork so I can be ready for the next dealer. I waited 20 minutes for the service writer to be found just to get them to get the tech to write up my paperwork. 5 minutes later they come back and say the reason the tech hadn't finished the paperwork was due to the fact that I had done a mid muffler delete and that if they submitted the paperwork it would possibly void my warranty. And I immediately call bs saying that is not the case. from there it went nothing but down hill this service department is an...

I'm usually a local cash purchaser of vehicles and I typically own them for a decade or more before moving on. I finally decided to consider shopping online for a truck to replace my existing one.

I found Elliiott Auto Group's truck listing and proceeded to contact a member of the sales staff about my interest in purchasing this vehicle. It took until the next morning for someone to contact me (no problem there, I understand)

I let them know the truck I was interested in, that I would be trading in my existing truck, that I lived about 11 hours away out of state. I also mentioned that short of there being some material misrepresentation of the truck when I arrived, that I was ready to go on it..

I sent pictures of my trade-in, we discussed financing, and out the door pricing and such. I was checking locally to see what the rates were before I go with their financing options in-house.

Keep in mind that I'm not familiar with how online purchasing of vehicles works. I've always been a local cash buyer whether dealing in small or large purchases .

So this took place over the course of 2 days, and come afternoon of second day, I had arranged financing on my end (decided to use other peoples money this time), booked a hotel in the area, arranged a babysitter for my kids (single dad), and notified the dealer person on the other end of the text message conversation that my loan is in process.

At that point I also let them know when I would be arriving in town.

I had been reading some forums online (Turbo Diesel Register if I remember correctly) and some users had mentioned the idea of a deposit being required to keep the dealer from selling it out from underneath online purchasers.

So that prompted me to send a message to the dealer asking about this, to which the response was effectively that yeah I can pay a deposit of $500 to hold it.

Well of course I responded immediately and then didn't receive a reply for nearly 10 minutes, and then before I could get to somewhere to get my credit card information sent, 10 minutes after that last message, I was informed that someone was in there and took the keys to sell it !?!

Wait, What!?! Was there NO OTHER MOMENT you could have taken to mention a non-refundable deposit earlier on in the process to save me this pain?? Especially given the nature of the transaction being over internet and text and at a large geographical distance? You know this is a concern, and still no mention at any point.

I'm so upset at this stage, but really there is nothing I can do except to warn others to not make the same mistake of trusting a dealership online.

I've attached to this review a picture of the key moment in the text conversation. Keep in mind the whole deposit topic only came up BECAUSE I MENTIONED IT!!! And this key moment at after two days of discussion.

Anyone who wants the full transcript, just let me know and I'll send it.

This is absurd and frustrating. I'm a guy whose word is his bond. I really strive to treat people right, communicate clearly and effectively, and go the extra mile to give as much of a Win-Win as is possible.

I don't buy $40,000 vehicles every day, and this situation is quite disheartening to say the least, when it didn't have to go this way.

Best I can advise is to tread lightly and don't treat this company like they're professionals. Don't expect clear, timely, and effective communications from them.

This one hurts...it was a great truck that fit my exact...

An update to my review:

Please understand that FCA is Fiat Chrysler Automobiles. They are a part of a conglomerate, Stellantis. FCA runs Chrysler's customer service department but Chrysler is still a separate brand under the Stellantis corporation. (think Ford, Lincoln, Mercury, Mazda, ect.)

Elliott Chrysler's service department is absolutely wonderful. Due to FCA customer service dragging it's feet, refusing to pay for rental vehicles, and then having the audacity to tell us they googled the most cost effective way for US to get our van back was to fly to Dallas (2 hours away from the dealershuo), our van is still in Texas 2.5 months after it broke down and 2 weeks after the repairs were completr.

After the "buy a plane ticket" call, both Zain and the service manager at Elliott CDJR were able to get our issue escalated quickly inside Chrysler AND Stellantis. Things are happening, finally, and it is all because of the service manager, Zain, and the whole service team at Elliott CDJR. They have absolutely done right by us when they didn't know what right was. It was an absolute pleasure and honor to work with them. We consider ourselves lucky to have broken down across the highway from them.

Original review: There is a lead up to this review, but it's absolutely necessary. We are from Dayton, Ohio. We had purchased a 2022 Pacifica Pinnacle hybrid from a dealership in Indiana in Feb of 2024. We had been having an annoying issue with the ac going out. We had taken it to two dealerships in Ohio and told nothing was wrong. We were planning a cross country trip from Dayton to Sedona, AZ to extreme southern AZ and then back to Dayton and were justifiably concerned. We got the van it's 30k mile service and was told we were good to go.

In Saturday June 1st, about 16 hours into our trip, we had a catastrophic failure on west bound I-30, literally across the highway from Elliot Chrysler. I called and spoke with Zain, the service advisor. We were able to get the van (and us) towed to the dealership. Zain let us know from the beginning that they would not be able to touch it until Monday. He also told us that they, as a dealership, hadn't ever done any serious work on a PacHy. However, if they couldn't figure it out, they would do what it took to figure it out. He also gave us a loaner so we could drive our kids and belongings to a local hotel and BACK to Texarkana to rent the first of two cars needed to continue our trip.

Zain called us Monday and told us the check engine light was off but there were codes thrown and they would investigate them. Our hybrid battery ended up overheating and tripped sensors. Chrysler made the dealership recreate the issue before allowing them to order the battery, which is a 17k repair. Zain and the technicians there were able to recreate the problem and got the battery replacement approved in 2 to 3 business days. The logistics going forward have to be figured out with Chrysler.

However, I can not say enough about this dealership, Zain, and the techs that got to the bottom of the problem. They didn't assume they knew what the issue was. They followed the steps and saved us an ongoing nightmare. I wish we could continue to get our van serviced here.

They will forever be the best service department we've ever had pleasure of doing business with, across any brand of car...