The Home Depot — Local services in Mount Pleasant

Best Big Box garden center in the area for succulents, house plants and common flower selections. Prices are low, plants are not left untended. The shrub and small to medium tree selection is limited, however, and the Garden Center staff is friendly, but lack knowledge of basic landscape and plant requirements that would be of benefit to customers. I’ve shopped in this garden center and store at least 10 times since Home Depot opened. I’ve purchased (on at least 6/7 separate occasions) loads of pavers, bags of rocks, sand, soil and mulch. Every time, workers have walked by me while I struggled loading large carts with heavy concrete/rock/bagged items. When I finally arrived at the register, I asked each time if anyone was available to assist me in loading my SUV. Only twice has anyone actually showed u after the cashier has requested a loader on loudspeaker. I kept going back because they had the product I needed, and I respect Home Depot’s financial support to our Veterans, but I would not have returned after the first and second experience. On 3 occasions, I had to go back into the store customer service area AFTER I had just loaded my car with 150 lbs. of product (AFTER loading and unloading my large cart), because the cashier overcharged me by ringing up the wrong pavers after I repeatedly stated which product was on the cart. This store is nicely stocked, but it receives a failing grade on helpful, knowledgeable sales staff. It is difficult to find anyone to actually give guidance on products. I waited almost 10 minutes for someone to come and cut window treatments, and finally left and went to Lowe’s. The vendors merchandising staff is good; they respond and immediately can tell you where to find a product, but even they seemed frustrated that they can’t find a HD employee to work with a customer. Hopefully, the staffing issues will be resolved before it negatively impacts their popularity in Mt. Pleasant. Lowe’s , Ace Hardware and True Value have someone around every corner making sure customers are finding the right product to fit their need, and never does a customer wait more than 3-4 minutes before someone is there (when requested) to help load a purchase.. Knowledge and customer service is everything in Home and/or Garden improvement sales; it has to be the very top priority to be respected and successful in the competitive market here. Home Depot management should have already taken notice if they were walking their sales floors and paying attention... in...

Went to return some custom order windows last night. Couldn't get a straight answer on the restock fee. Spoke to the Assistant Store Manager Don and he couldn't tell me the restock penalty. Went to Customer Service and the gentleman helping me was as helpful as he could be. He tried to return the windows but it turns out he cannot return them via the store computer system. So he called the main office for guidance. The main office told him he could do it and explained how to do it. It did not work. He calls back and somebody starts working with him though they do not seem to understand how to do a return from their side. Then he is placed on a 10-15 minute hold (while I am standing there). They come back on the line and start the process again, then he gets disconnected. So he calls back.... Same thing, they are massively confused about how to return these windows and tell him to undo everything the other person had him do. Then he gets disconnected AGAIN! He calls back. Gets about 3 minutes into the same explanation again and gets disconnected.... WOW At this point I have been standing at the counter for an hour and have seen Don walk by 3 times. It is also now past closing time. My guy calls again and then Don walks up and asks what the issue is. It is explained to him and Don tells me I have to take my windows home with me and come back tomorrow! No apologies, no attempt at accommodating my situation at all. Now I have to reload the one window I did bring inside and have to drive 45 minutes home praying I don't hit a hard bump and break any of the 3 windows in transit. Now I have to wait until the weekend to go do this stupid dance again. I will lose 3+ hours out of my day just so I can return these overpriced windows and have the privilege of paying a 15% restock fee on $2500. (I scoured the internet and HomeDepot.com to find this info while waiting) Crazy since I don't even have the 4th window as it is back ordered and won't be here until Nov 9th. Fingers crossed none of the 3 windows breaks in transit BACK to the store. I already called Custom Relations and they offered me a $25 gift card. Gee thanks but I don't see myself going to Home Depot after this garbage is done. Stupidly I opened a Home Depot credit card to get a discount on these windows since they don't do veteran discounts. Now I will have to close this card as soon as I pay off whatever restock fee they...

If I could leave 0 stars I would. DO NOT purchase any appliances from this store. EVERYTHING that could go wrong with my order has. The employees LOVE to overpromise things (AUSTIN) and underdeliver majorly! I purchased a washer and dryer and requested they be stacked. The saleslady (Jennifer) assured me she would set that up. Well, of course she forgot! So when the 3rd party delivery company came to deliver 3 weeks later (YES, 3 WEEKS without a washer or dryer), they refused to stack them, even though we had the proper stacking kit. They wouldn't do it because it wasn't on the work order! Also, the dryer was delivered SEVERELY damaged and the washing machine had huge scratches on the door. We refused the dryer and the company said they could not deliver for another week. They also stated that they wouldn't be able to stack them at that time either. So we had to organize a 3rd party company to stack them. Samsung would not do anything about the washer door with the scratches because Home Depot did not report the incident properly within a 48 timeframe. They forgot to document it in the notes. Now the 3rd party company won't come to stack the dryer on the washer for another 8 days. So that is a total of 5 weeks without being able to do laundry. We have a damaged washing machine, no dryer, and no way to stack them when the dryer does arrive unless we want to wait another 8 days. Austin assured us that we would have no problem getting a replacement door from Samsung....WRONG! Samsung won't do anything. Then we spoke with Lindsey who said she would organize the 3rd party delivery service for us and give us a credit. Then she left for the day and we haven't heard anything back. WHAT A NIGHTMARE!!! AVOID, AVOID, AVOID! Lowe's will have my business from now on. Just as soon as I can be done with these people...