AT&T Store — Local services in Mount Sterling

I had first made my visit to AT&T with the intentions of switching carriers. entirely paid off the phone and talked to a representative (Jeffery Douglas) his exact words when I said I wanted to switch to a new company and how I do go about unlocking my phone was “just don’t pay the bill and it’ll fall off” I had been an AT&T customer for a little over 2 years. Never in my life have I seen worse customer service. After AT&Ts representatives advise did not work I made a second visit. Same representative that told me what to do was short and rude and walked away as much as possible taking absolutely no accountability. I have absolutely no idea how he is a manager. On the other hand there was an another representative named Leah. She was the absolute best representative I have seen and she did absolutely everything she could to help me all while the knowing it was not her mess, she still helped....

Set me up for failure. I switched from Verizon to ATT. Was told nothing about the arduous process of providing three months of bills per line, was not given a link to even submit the documents, went back twice and still never received the link to submit the documents for their promotion. Finally I went to a different ATT branch out of state and they sent me the link in a few minutes to start the contract buyout process. In the mean time my Verizon account went 1800 dollar collections and I was no longer able to supply the documents they required. I had to wait several days on snail mail and by then I was disqualified since I was no longer in the window of time to submit to att reward center. Not to mention after 5 months I just now received my fan pin.so this whole time I couldn’t even pay my bill online. I have fallen through the cracks of ATT and it started at this branch. Thank...

Super frustrating. They don't repair phones here and refer you to the Winchester store. Also, according to employees, they have to meet targets or they don't get a certain pay or get placed on performance plans. Okay I'm editing this, they added a phone to my account that I don't even have, or one that I never wanted, and now I'm paying for it on the next plan, and since I did it in store, att customer service says they can't do anything about it! I'm livid, because I've had my phone for years, and just wanted to upgrade, and now I can't because I have a phone I don't...