Desert Sage Health Centers — Local services in Mountain Home

My first visit will definitely be my last one!

I felt strongly discriminated against from the moment I walked in the waiting room, there is very little diversity amongst the many Caucasian and Latino faces on their honor wall, was one black face. I walked up to the counter to check-in and have my name corrected. The clerk took my ID typed some buttons and printed a form with the same misspelled name! I gave them back to her and demanded the correction. She apologized and re-printed them but she gave me a stale look. I asked if my service animal could come inside and she made a call, the person on the phone asked some questions, I answered them and ultimately, they said, yes.

The waiting room was overcrowded so I asked if I could complete the paperwork outside she said, yeah ok. 5-6 mins later, I returned and that same clerk was on the phone. I waited until she was done and she told me sorry, you will need to be re-scheduled! They called your name and you wasn’t here. I said you told me I could step outside so why would they call my name inside??

Also why wouldn’t they call my cellphone? They started talking in Spanish not knowing I’m understanding every f.c.k.n word. It is rude to speak in Spanish when the customer speaks English! After their little slick inappropriate discussion, manager spoke to me and repeated unfortunately you missed your appointment. I left and will not be returning. The nerve of me to set my standards of quality care so low when considering them for medical treatment. And now I see why the former president built a wall, same people crying for respect from Americans, don’t give it back once...

Regarding their dental side of service - the people who answer their phones leave A LOT to be desired - and is one of the main reasons we drive to Boise for medical appts. Because of their dental side service, we will never try the medical side.

All but one time we’ve had issues with them billing our multiple insurances - and it’s random in which insurance they bill first. We’ve had several conversations on which insurance is primarily, secondary, and tertiary. They typically only bill one, then don’t send an invoice until the balance is at least 90 days out, then when questioned why they didn’t bill the others they will say “oh, didn’t realize there was more than one, but I see the others now”. How convenient. Either, more training is needed on that end, or a new medical program is needed that has better visibility.

Often when calling in and leaving a message for a callback - because they have horrendous hold times (even prior to pandemic), they don’t return calls which means the patient has to call again: when you mention a VM was left before - even before the caller can complete the sentence they blurt out “we didn’t get a message so clearly you called the wrong number”… uh nope because I was on hold with the dental line for 30 mins before leaving a message.

They people answering are rude, condescending and treat the patient/caller as an...

I love that Genevieve took the time to read the labels of the supplements I brought in. She answered all my questions, professionally and expertly.

My concern is she was only allowed to answer two problem areas in. Fortunately, she answered most of my questions. I set the timer the minute she walked in the door because I was told I had 20 minutes with her at 12 minutes she said OK we’re done I said wait I thought we had 20 minutes and I showed her my time clock and she said she’s only allowed in so much time and the time starts the minute I check in and I find that to be an unfair policy.

The reason I started, my stopwatch is because every time I go in, she is rushed and I inquired that appointments are meant for 20 minutes and you can imagine why I was surprised when she said the time started from when I checked in at the desk.

She is on the front line of my defense against good and bad choices I making and so not to be given a full-time is a bit concerning. She is exceptional.

Whatever time frame is set up is not benefiting me as the patient.

In gratitude,...