Goodwill Store & Donation Center — Local services in Muhlenberg Township

Goodwill is seriously out of control these days. The prices are high, the employees are rude, and now if an item doesn’t have a tag they won’t sell it to you. Do they actually want to make money? Do they realize that you can go to Walmart, Target, Banana Republic, Ann Taylor, etc and get NEW clearance items cheaper? My favorite is when something is new with tags and the price was actually less at the original retailer than at Goodwill. Always gives me a chuckle. Or when something is BROKEN, ripped, stained, etc. and they still want you to pay an arm and a leg for it. Recently I went to this location and attempted to purchase a hard goods item with a tipped tag. You could still see the price, the color on the tag, but the top half with the bar code was missing. They wouldn’t sell it to me. YOU ARE PUTTING STICKERS ON MERCHANDISE! What do you think is going to happen? The stickers are going to get ripped. It’s one thing if something doesn’t have a tag at all - call a manager, get a price for it, and then sell it to the customer if they are agreeable on the price. But if you can still see the price on the tag? We seriously aren’t selling those items because the sticker is partially ripped? Makes zero sense. The reason I shop here is to try to help the environment and reduce waste. It’s really upsetting to see Goodwill jacking up their prices and not selling merchandise to customers. Because A - they got it for FREE and B - it’s just going to end up in...

I shop at goodwill almost daily. I have seen staff come in and out. There's new management right now. I found a portable heater in the store marked 1.99$ I took it to the counter to pay and the girl took it from me saying it's priced wrong. I said ok what's the price. She said I must take it in the back. So she takes it in the back when another employee who I have seen a lot comes out holding the heater saying you can't purchase this. It must go back to be reprocessed because it has wrong price on it. It will go back out on the floor in 24 hours. This isour new policy. I left very irriated. I called them in the parking lot to see if they would put my name on it. They would not. It's against policy. So the next day I go in at 9 am when they open and look for the heater. It's not there. I ask the new manager Lori. She has no idea. She looks in back and says she doesn't see it. So I wait around. And wait. Then I ask again about Hour later. She tells me they put that out last nite and it sold. So in other words they didn't follow policy because it came back on floor in 12 hours. How unfair is that. And the manager had absolutely no sympathy could've cared less. The whole store needs a makeover. Without Ryan their lost. Customer service skills are desperately needed. And their policies don't make sense and they don't follow...

the workers are rude and just stand around and talk about customers i was able to see one of the workers' names which her name was antoinette but I could not get the other woman's name for those two to stand there close to the entrance.Acting like they were doing something and make comments about a little baby that did not have shoes on is crazy because they don't even know the situation of the family and for them to make comments about it. Is very sad and for them to be working in a place like that. They should respect how everyone comes in there.No, matter how they look or dress this was my first and last time i would come here and Im not even from this area. thank god! I have been to many, many goodwills.All over the place and i've never came across one like I did this one today.And actually hear the workers make sad and unnecessary comments about customers. We just turned around and walked out.Because i'm not putting my money somewhere that has people working in there like that.And i'm not trying to be rude, but they do not have any room to be...