Cardboardia — Local services in Murrieta

This shop has been absolutely amazing.

I spoke with Chris who gave me some helpful information about Mishra, Eminent One.

I get a little bit confused on some of the stack rules, but he broke it down in an easy to understand way and I thank him for that.

I also want to give accolades to another person at this shop.

The only reason I play Magic the Gathering is because of a badass bearded man named Jesse.

Enter circa 2013:

I was a college freshman, was bored and I walked into an shop Mr. Jesse was working at.

I wanted to buy some dice for an upcoming DnD game, (I was a greenthumb to DnD, and I hadn't ever considered MTG as a game at this point in my life).

I liked some of the art on the walls, and started talking with this dude, (I specifically found the giant Tezzeret mural cool as heck, and I thought to ask him about the back story of the character).

I had no idea what MTG was, and Jesse explained the character's story, the formats of the game, MTG history, FNM events, and offered to teach me how to play.

This man gave me a 10th edition Mono Black starter deck and taught me the game.

I've since scattered the cards into my collection at this point, but I pulled an interesting card within my first few days of playing the game, a Japanese Foil "Increasing Confusion" - I'll post a picture of it, he said "Oh that's cool!".

I still have this card, and I live 2000+ miles away from the shop in Temecula. I'm on the other side of the USA, and I still buy cards from these great people.

The staff is great, (thank you Chris for your help today), and I do my best to give this shop my business.

Solid company, solid owner, and they are very knowledgeable; they have a great attitude and welcome new players openly.

You're my my favorite game shop,...

Highly disappointed in my experience today at Cardboardia. I do not mind paying higher prices for product if it means supporting a local LGS, but I do expect that support to be met with good customer service. The Hungry Dragon in Murrieta is a fine example of great customer service by comparison.

At my recommendation, a buddy of mine, who is getting into the game and community, bought two expensive MTG singles from Cardboardia's website. When we went to the store to pick them up, one of their employees told us that we would have to come back another day because he could not leave the front to grab the cards from the back room. Understandable -- if he was alone.

However, another female employee (who is fantastic) was there, and he didn't ask for her help to cover. He made no effort to accommodate my friend in anyway outside of the very obvious solution, and acted as if we were inconveniencing him for even asking about the $100 in cards that he purchased. Instead, he went over to a table full of pizza and packed multiple plates before presumably leaving at the end of his shift. When he left, I asked the female employee if she could help my friend out with his purchase. She quickly asked another co-worker in the other room to cover for her, went in the back room, and brought my friend his cards in almost no time at all. By our count, that's two other employees that the unhelpful employee could have asked for help, but chose not to.

Respect and consideration are mutual exchanges. Prioritize your customers' experience, their time, and their money. Had I known about his experience prior to leaving the store, I wouldn't have spent a dime (and I unfortunately spent over $100 on...

The only reason why I’m leaving one star is cause Jacob was the only one that was friendly courteous and professional obviously enjoys his job. I went it to grade in some cards which I’ve never done before and I basically did all the work I had to fill all the paperwork and add everything up when I have no clue on how the process worked and neither did the employee that was assisting me and instead of helping the guy that knew he was just having us go back and forth especially when I mentioned that I have no clue how to do it. It was frustrating and a negative experience when all they cared about was taking my money and playing cards instead of focusing on making it a positive experience especially since I drove over an hour just to go there my overall experience crappy and even after I had paid the guy just disappeared I wasn’t walked through the lrocess in what to expect and I wasn’t clueless when I was done . I was baffled . Like what now? Do I get a referral code? What do I expect on waiting time? Will it be delivered to me , I was very frustrated and lost theough the grading process I had to figure it out all by myself. Thanks for nothing! But thank you Jacob for at least doing your part and making it somewhat of a memorable experience. I have called before and the young lady who answered was very helpful and knowledgeable and friendly so yeah other than that . They should really focus on hospitality and customer service skills rather than playing their games, this is a business not just...