The Children's Courtyard of Murrieta — Local services in Murrieta

Very disappointing experience in enrolling my daughter. They are very unorganized and staff does not communicate well within their staff at all. I had turned everything in on a Monday 1/6 and let them know I was going through RCOE and front desk lady said everything looks good and she will take care of it all with RCOE once they email her and said that she will have my daughter start on Monday 1/13 and to come on Friday 1/10 to meet the teacher with my daughter before her first day. We showed up that Friday and met the teacher. We said our goodbyes and teacher said she will see us on January 13th as scheduled and we said perfect. We left and 20 mins later, the director contacts my husband and tells him that they can’t enroll our daughter as they miscounted and we also didn’t pay the enrollment fee. First off I was not asked for my card information at all and figured maybe they collect it on the first day? As a business it’s their responsibility is to guide the client through the process, not mine. I would have been happy to have paid. Called director and explained how disappointed I was with everything and this is within days of my daughter starting and now I have to look for care elsewhere. She seemed understanding and apologetic and said she may be able to get her in to take a place of a child who is expected to leave soon and she can start on 1/27 but will call me the in a week to confirm. Told her ok that’s great. A week almost goes by and I don’t hear anything so I called and they told me that she confirmed with the director that my daughter will start 1/27 and let me know what to bring for my daughter, backpack, clothes etc and that I will just have to pay the fee on her first day which i said i can pay now but she assured me that i could pay on her first day. Then few days goes by and RCOE contacts me stating they just got off the phone with their staff to confirm my daughter start date and the staff told her they don’t have space for my daughter until SUMMER! At this point I was so upset I decided to not even continue trying to get my daughter in at this school. If this is how it is before even starting school, I can’t imagine how the experience would have been like if my child would have started. So I went ahead and enrolled her elsewhere and the process was way smoother. To make things worse, on 1/27 I received an email from tutor time stating that they were excited to have my daughter join them that day and sent me a link to pay the fee! Very confusing and highly disappointed with tutor time, they gave me so much stress that as a parent I don’t need. Hope they change...

I can't even grade the facilities because the poor experience was with simply scheduling a tour.

I called to schedule a tour and I was given the option of Virtual or in-person by the representative. I opted for in-person about 1 week ahead. On the day of my tour, 30minutes prior to my scheduled in person tour, I receive a call from Anya stating that she has to cancel my appointment because they do not do in-person tours. Why was I given the option of in-person and why didn't they call me ahead to reschedule or cancel sooner?

The day of my now rescheduled virtual tour, I am waiting on Teams for 20minutes. I finally call them again to inform them that I've been waiting, and I'm told that Ms. Anya is in a classroom instead of in the virtual tour with me. I'm told she would call me back. She calls me back saying that she remembers our conversation, but somehow didn't have it in her calendar and says that she will contact their IT department. I ask if I can reschedule the tour, but not at 3p because I have another meeting and she offers me the 3p time slot. I then ask if I can instead schedule a tour with another individual, but she doesn't take the initiative to schedule it for me and instead says I can speak to her manager on Monday. But what I need is, a new set schedule so I can once again have this tour within my work day. I finally got her to agree to scheduling me at 10:30a on Monday, but with great effort.

This is very frustrating because I also work. I had to make work adjustments to attend the cancelled in-person tour and the no-show virtual tour. I am now questioning if this facility is able to take care of my kid. Clearly Ms. Anya Jones is unreliable and seemingly incompetent. I am usually very patient, but this is now the 3rd time to try to schedule a tour and each time, I've had to make work arrangements because they don't do any tours...

My boys just started at Tutor time and I have to say I am completely and utterly greatly appreciative of all the staff at tutor time. Our first day was worrisome for me since my 18 month old cries with people he doesn’t know. I was not at ease while leaving but within minutes of arriving at work I was receiving updates of how he was doing and photos. This gave me a peace of mind that I was so thankful for. My 4 year old who is in preschool was absolutely happy and loved his class he did not want to come home. One way I knew the teacher went above and beyond is in just day 1 they already knew his weaknesses in math and advised me on how to help him. Mrs Ania the assistant director is absolutely amazing and worked with us to get us enrolled when I needed care. Mrs Carla, Mrs Ashley and Mrs Lisa and all the staff thank you for caring for our children...