Follow up to my initial Review from January 2019 on June 18, 2019:
When in Giant Eagle picking up another script Four Months after my initial review. Julie the pharmacist came up and personally THANKED ME for writing a review.
It is because of her care, compassion and professionalism MY ENTIRE FAMILY has moved out prescriptions to Giant Eagle on Old William Penn Highway! For her to come and thank me for my review makes me wish I could change from a 5 Star rating to a 10 Star rating!!!
Original Review: The pharmacist on duty (Julie) not only answered my phone call when trying to get medicine for my wife, Julie also insured above and beyond the call of duty that my wife would receive the script she needed filled in a timely and professional manner! I'm moving ALL my families prescriptions to Giant Eagle because of her professionalism and how she clearly has the consumers bottom line in mind. Thank you for hiring such professional and...
Read moreI’ve been a loyal customer for years, but my most recent experience with a prescription refill left me disappointed. The pharmacist ignorance and poor customer service was surprising and unacceptable. When their computer system that managed recurring refills was down, they kept saying your doctor needs to call it in. Blamed the doctor. They knew the system was down. The pharmacist said that all the local offices knew to fax it in because the issue. Apparently my large doctors’ group in the community did not. When asked, the pharmacist hung up on me. I called back, she said she was busy. I switched to Walgreens. I will tell everyone to boycott the...
Read moreGreat service at the pharmacy, always in and out and if not then there's always a whole giant eagle to get some things while you wait the long 15 minutes at most lol. They have e a magazine and book section right by the pharmacy, I don't think that was an accident. You can also check your weight and blood pressure while you wait. Overall a good place to pick up your prescriptions, just don't go hungry and get to much unnecessary stuff just cause your looking at...
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