Their customer service is amazing, the service coverage is great, and their prices can't be beat. As a traveling nurse, I have to have a reliable phone, with service and network capabilities 24/7, and I've had plans with Verizon and US Cellular both. T-Mobile has been the one with the most reliable coverage so far, and is cheaper than either of the other two. Plus, if there is an issue with ANYTHING, they take care of it immediately, and they do so with patience and a friendly attitude. I have recommended T-Mobile and Metro PCS to everyone I know. My boyfriend and his daughter are actually coming in today to switch to your services from Verizon, because of the cost, and because I love T-Mobile so much. Thank you for providing an awesome and affordable phone and internet network for the hardworking people in...
Read moreSam at MetroPCS was wonderful! Providing excellent customer service is the most important part of a job where you have to deal with the public, and she gets a 100% approval rating from me. I've been using Metro for maybe 4 years now and have never been disappointed.in the service.
NEW VISIT 7/11/2025: I'm not able to leave a new review, so I'm posting on my last review. STILL 5 STARS! CSR Celia was amazing! I did something silly to my phone and she was able to straighten it out very quickly. Customer service is always excellent here. I have never had an issue. Can't beat the price on my service plan and cell phone reception is...
Read moreMy wife daughter and I went to Metro to change our monthly phone plans... after we walked into the store the representative told us they couldn't change our plans and that we had to call customer service and as we were walking the representative named Samantha told her coworker she wouldn't help us out until we purchased 50.00 dollar plan or new phones. Been going through Metro 2 years and never been treated like this... this representative is there to help customers only thing she cares is a commission ... my wife and I will be looking for a different...
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