Verizon — Local services in Muscatine

Switched carriers to Verizon a few months ago and had a terrible experience. It took forever to get waited on and while the assistant who helped seemed knowledgeable, she couldn't get the phone switched. Then I found out she had signed me up for a more expensive plan in spite of the fact I clearly told her exactly which plan I wanted. She finally told me she got my account switched and the phone was active. I got home to find out the phone didn't work and neither did my other one! So back to the store. I walked in, 2 employees were standing leaning on the counter. One said "hi" but didn't offer to help. I went over to the counter and before I could say anything, both walked away. I stood there for 15 minutes and finally went over to somebody who was assisting another customer and asked if there was somebody who could help me. She got somebody who ultimately couldn't help and I had to wait around to get the original employee. Finally, after a good hour, I had a working phone. I was supposed to receive a $200 credit card for switching carriers. I didn't get it and finally contacted Verizon today and he told me that the rebate form was never sent in. I was never given one and simply told I would receive it in 3-4 months. Nothing was ever said about a form. Not a...

If i could leave a lower review I could. I RARELY leave any reviews but with the extremely poor support I received today, I felt the need to make others aware. I bought an unlocked phone due to my phone being lost/stolen and needed to simply have them sign me in and activate. When I checked on VERIZONS OWN SITE it stats the IMEI number is unlocked and when checking everywhere else, it is also showing unlocked. I spoke to numerous reps online and all told me this phone is good to go but due to a nationwide outage to their service, they needed me to go to a store. My rep had no interest in helping me and just wanted to upsell me to a new line and phone and pay an additional $12-1500 out of pocket as well as an additional $75/month for my family plan.

I am very well aware of the technology and how IMEI works as I have assisted in setting up phone plans with a large company before and this was completely unacceptable. I had to drive to iowa city to get my phone activated by their reps as the ones here had no interest in...

This stores has people, who obviously know more about the phone service than you do, so they use that to scam you basically. The woman I spoke to was very rude and treated me like I was dumb. They partner with Asurion to provide insurance for their customers, yet they claim that they are completely separate from them. If Verizon recommends, and in some cases requires, the insurance plan with their service, then they are therefore associated. When we were having insurance issues (that Verizon sold us) they told us that it was not their problem because it is a separate company. The only good thing I can say about the Verizon store in Muscatine is that the manager ended up calling Asurion and had them look into it. If you are looking for an affordable cell phone service with good customer service....you are NOT going to get it at Verizon in Muscatine. Switching as soon as my...