Subway — Restaurant in Muscatine

Rude. If there was a Zero star option I would. Service was awful, we tried to place an order on the app. It never came off the processing screen, we reloaded and it sent us back to Home Screen. Tried again, same thing. So we called the store to check if they had gotten the order or not, if not we’d just drive and come in. Person on the phone had an attitude saying they had two orders and they couldn’t refund/ cancel second order. We explained that we did not need second order and did not mean to order twice, but the app was not working. Person on phone said again they had two orders. We went in to restaurant, asked for a manager was immediately told there was no manager there. Was not asked what our issue was until after a few minutes of standing there. We explained what happened on the phone. One chimed in said they answered the phone. Attitude continued they said they refunded the second order and made the first one “fresh and correct”. Two of the sandwiches were made wrong, one completely incorrect. We wanted to explain what our end of the order transaction on the app looked like. They came over and glanced at the phone for a second and said they have been having issues with the app and it’s not their fault. But neither is it ours, we simply were asking a question and did not need the attitude. A simple explanation would have been great. If you are having a bad day don’t spread it to others, no need to be rude for no reason. I hope your day gets better and you are nicer to the next...

Used the app to order - said would be completed at 12:05 - order completed at 12:20. That is understandable as there were only 2 people working at the time.

Order was for a subway club with many various veggies, less mayo, and less mustard, toasted on Italian.

As the order was not ready when i arrived, i confirmed that one of the sammiches was less mustard and less mayo. The sammich 'artist' took it upon himself to slather a horrendous amount of both mayo and mustard - There were about 2/3 a cup of onions that were absolutely drenched in mayo and mustard (pictured).

When I got home I couldn't eat the sloppy mess - I know, I know, don't complain about Extra toppings right? No. I paid for what I paid for. There was so much stuff on it that I would need a bib.

I took it back, got a replacement sammich and received only denial and deflection from the 'artist'. The shift manager was ok. I declined an entire remake of the order, a free footlong in the future and the cookies, etc, she offered.

I just want what I ordered.

By the way - I asked her if she toasted the remake, she said yes. I get home and go figure, soft untoasted bread. 0 for 2.

All I ask for it to get what I paid for. No one there seems to take pride in what they do, that is until an aggravated customer drives back and demands the product that was paid for an hour and a half after before he...

I rarely stop at this location since im not local. I have to say I commend the staff that was working the night i stopped in. It was late, 10 mins before closing... 2 younger employees were trying to accommodate and serve a very rude and disrespectful couple... Not only did the staff (specifically the blonde young lady) hold their composure during the couples intentional rude actions/ disrespectful behaviors (they made a huge soda mess on the floor and decided to dine in, trashing the booth, mind you it was past 10:15 at this point). The staff hooked my order up, i tipped closer to $4 (most i could spare wish i cld have gave her more) since the other people didn't tip or say thanks... I let the staff know i understood how she was feeling and her frustration and irritation was justified but she deserved the tip just for how she handled that situation and she did a great job. Ill be...