Xfinity Store by Comcast — Local services in Nantucket

Worst service ever. After spending hours on the phone with the non-local support, I was finally set up with an appointment. Local tech called to say they wouldn't make my service appointment after I waited 2 hours for them in the middle of the day. Guy apologized and said he's have a guy at my hours 7:30am for 1st appointment this morning. Guess who was a No-Show again! Call Xfinity to find out Mr. I'm Sorry I can't Make it Today, made the appointment for tomorrow. There's a saying about monkeys and footballs that best describes Xfinity, and specifically our...

If you go to service office: you will have a long wait, the help you get depends on who helps you, it can be trying. Haven forbid you have to call Comcast as you about to meet he'll which is going to be outside the USA. The resident customer service in he'll doesn't have a clue what the rest of the company is doing. The company is so gigantic the left hand has has no idea what the right hand is doing or what if anything is required; standby for bad advice after being on hold around the world for ever !! Wasted 3 whole days trying to get my service...

Cable companies are frequently a source of great frustration when it comes to customer service. Not so with Patrick Bloom at the local Nantucket office of Comcast. After explaining my problem, Patrick was all about resolving it right away. He personally came to my house within the hour, diagnosed the problem and fixed it promptly. He was a pleasure to interact with and is one of the good guys. Thank...