T-Mobile — Local services in Napa

Called into the store to ask a question and the woman who answered the phone was quite rude, interrupting me and telling me, just stop and listen. After she finished since she didnt care about or understand what i was explaining to her, i informed her that i didnt appreciate or care for how she just interrupted me telling me basically to stop talk and just listen I asked for her name she said her name was Brenda and her manager would be in the following day. If these are the type of rude customer service employees tmobile is having represent them I will Definitely be moving to a new cell carrier. I have delt with tons of customer service representatives in the last 25 yrs and I have never had some one rudely interrupted the customer and basically tell them to stop talking and just listen. If I had an employee treat one of my customers that way I would have to let them go. I really hope you reprimand this...

Customer service was horrible, they seemed bored of their job and didn't want to be there. Never got a notification that my order was ready for pick up so t-mobile had cancelled my order a few days later, not blaming it on them. Went to go see if I could still pick up the phone since support on the phone told me that the location would still be able to provide me the phone, and help me out. The order was cancelled so they couldn't pull up my order so that's understandable, but they seem to not even care to reprocess my order or even try to start a new order and sell me a phone. Poor salesman skills, poor customer service. Support led me to go to the location, and told me they would be able to help but didn't seem to want to help so there for I will be canceling my service with them, and going with Verizon. I guess you get what you pay for, and customer service is a...

I recently posted an article critizing the service and signal strength of T-Mobile. I threatened to return to Verizon. I called them again today in a last gasp effort to resolve my issues. My problem was sent up level by level until II talked with a lady{named Axis ?} I had several problems of my own. My phone was running and I have poor vision. She spent about 40 minutes walking me through a series of test and corrections. Basic problem was that they had upgrade a tower and my phone didn't recognize it. She reset it and I was back on the air with 5 bars signal strength.. So, I apologize for my first letter. and lack of patience. Sincerely, Dave...