Office Depot — Local services in Naperville

Came in around 9am on a weekday. I was approached by an employee who asked what I needed. I said I'm just picking up some pens. He then kept asking what kind of pens, how many pens, what color. I said I know exactly where I'm going thanks. Then when checking out I noticed that other items were being charged that I didn't purchase. He said 'oh that's okay, just put your chip in the machine' he got irritated when I said no, I am only buying pens not legal pads or paper. Then he huffs and mumbles as he restarted the transaction. Then the credit card machine kept freezing when asking for my pin. He then said it was because I didn't have funds and I needed to use another card. He got upset when I asked him to get a different employee or just f we could use a different register. It froze a second time. He then refused to continue the transaction unless I tried another card. Now I had to put my pens on a credit card when I had plenty of cash in my...

The people in the printing department are always so rude. This is the second time I’ve had an unpleasant experience with two separate people there. My file did not print properly, so I showed them how it looks on the computer as well as how it looked when I printed it myself. He rudely said well we use laser so that’s just how it prints. Well then maybe you should’ve communicated that to me before I printed 100 copies? I told him I was never made aware of that and he again rudely said that’s just how it is… When you give a file you expect it to be printed just like it’s shown on the screen or at least be told in advance that it will not show up the way it’s designed. I was made to feel like it was somehow my fault it printed incorrectly. They eventually did print them out for me but its not worth coming here and dealing with bad customer service. There’s a staples 2 min away, I’ll be going...

I recently was shopping for a home office chair. I went in the office depot store in Naperville. I found a chair perfect for me. The sales person was trying to sale the floor model for full price. I politely declined. I purchased one in the box. Took it home and the nails were scripted. The online explained the parts were on back order. I returned the chair. I ordered the same chair online and asked for it to be assembled. When I picked up my chair, it was the floor model. I so disappointed in office depot. I believe I should receive half my money back. One for being deceived. Two for the chair isn't in the...