Motel 6 Naperville, IL — Hotel in Naperville

I really hope that the owner of this property reads this. The manager I believe she is a Hispanic woman because I really don't recall her name she really need a strong course in customer service. Today one of the house keeper accused me of giving her a bloody towel. I never would do anything like that ever. The manager literay called my room to tell me about this incident. I came down and while I was waiting I noticed 2 blood stains on the lobby floor and I pointed it out to the manager the 1st blood drop was obvious and the smaller droplet was very close to it. She looked at both and said the smaller one was a lady bug.... When I asked to see this bloody towel I was beyond disgusted and angry because this towel looked like it had been part of a crime scene. I told the manager and the house keeper to check everything and area in my room and the only thing the Manger asked was about a stopper in the tub that was sitting to the side, again accusing us of doing soonething we didn't. A few weeks ago in the middle of the night we were staying there this time on the 3rd floor when I heard a woman screaming for dear life and I got my phone and went in the hallway to find a naked woman running around and stating she had been given something I call the police to get there immediately and they did. That was a very alarming experience. The next day when I was checking out I asked the same manager about that incident she literally said it was nothing. So my question for the owner is simple, let's say that bloodied towel did belong to me and the manager saw this towel and called my room to reprimand me, instead of maybe due to amount of blood on that towel maybe come to the room and check if I am alright a health check perhaps?? I told the house keeper in front of the manager that she was lying and I asked when went back to my room why would she lie about something like that? I did use foul language at the manager when she came to my room and was only concerned about the tub and finding no traces of blood. I went down to apologize because I was wrong in the language I used. She really wasn't having it and that is fine but to then threatened me with police that is next level. My bottom line is the owner of this place really need to sit down with the manager and have a conversation on a thing they use to say "the customer is always right" now obvious that isn't ways the case but she approaches me personally with an accusatory tone even time I have to interact with her. After this stay I will never use that hotel again. There are a lot of nefarious things going on in that hotel and I just...

A colleague and I arrived late on a Friday night for business early the next morning nearby in Wheaton. I was looking forward to getting into the room and getting some sleep as we had driven 3 hours. However, when we arrived, there was no one at the front desk. We waited for 15-20 minutes before someone came. At this point, there were 3 more groups also waiting to check in. The lady checking us confirmed my reservation. However, the booking she showed was for a single queen bed. I booked a 2 queen bed room as I was traveling with my colleague and didn't want to share a bed! I conformed it with both the email and the print out confirmation. It was too late in the evening to book elsewhere so I asked if they could accommodate. I was told that there were no other rooms, no roller beds, and no couches. Nothing was offered. No refund, no calls to other hotels. Nothing. I ended up sleeping on the floor while contacting VIO (whom we booked the room through). In the morning I tried to call the front desk to let them know that the TV wasn't working. However, the phone was also not working. So, I let the front desk person know about the phone and the tv when I dropped the key cards off. My colleague was still in the room after I left and the front desk person came to check the TV. Without picking up a remote or turning it on. the front desk person said "Oh, it's because the chair is blocking the remote signal". My colleague said we had the TV on and it didn't work. So the front desk person turned it on and said "Oh, it's because you don't have the right input on". To which my colleague replied that he should show him. It still didn't work, just as we both tried to explain. VIO (the booking company) was very helpful and kept me in the loop while dealing with the hotel. The hotel offered a 50% refund on the room. I asked for a full refund because the room was not what we asked for. VIO agreed and re-engaged the hotel. The hotel declined. VIO stepped up and offered the full refund and told me that they will be reconsidering working with this hotel again. Thank goodness I booked though VIO! Definitely...

My 5 star rating goes to a young lady named Leah. There were no carts available for me to take my things to the room, and she had an alternative that was a great solution. It truly made me feel welcome! I hope all her dreams and goals come true very soon, because she had a very sweet and kind spirit the entire time I was there. Unfortunately, Susie, who I think was the manager was racist and discriminatory by taking photos of my room because I used baking soda (for personal reasons for which she had no right to question). Thankfully, the team at corporate was kindly responsive to my claims, and said they will follow up with me soon. I am going to work on the racial discrimination suit because she had NO RIGHT to tell me that I “have to make sure baking soda is cleaned up” after she and housekeeping entered my room, unnecessarily after my first night. Then taking pictures, as if it were police evidence or something...no thank you, please! Additionally, I tried to be so polite during her rude confrontation, but it was obvious she wanted to start a petty sixyear old spat, so I had to ignore her the rest of my stay. Unfortunately, she was so “thirsty” to be in view every time I went to the parking lot. I think she is obsessed and jealous of me, based on our interactions. I just had to let her know, that I appreciate her ugly ways showing me just how beautiful I must be on the inside. At the checkout counter, I made sure Leah knew I did not have a good stay based on Suzie’s goofy ways, and encouraged her to maintain a good heart, especially when people try to break you based on your skin color. Suzie was standing right there when I explained to Leah that her manager, (Suzie) showed racial discrimination to me based on my black race, and would not have done so if I were white or Asian. At that time, Suzie should and could have made amends, but it is obvious her personal hangups had her managerial skills at a substandard level. Back to Leah, I hope she keeps her head up, and takes good notes for success at the next professional...