Buona — Restaurant in Naperville

I came to the buona drive thru tonight to order and a worker named Mitch was there. Previously I had a bad experience with Mitch, and gave a one star review because of him being disrespectful and rude in the past whilst messing up my order. The issue was resolved by the manager, who called and apologized for the inconvenience and offered a gift card.

However, when I was going through the drive-thru tonight and ordering food, Mitch accused me of trying to exploit my points for free food and accused me of being rude in our previous interaction. He even identified me as the person who gave him a one-star review, creating an uncomfortable scene infront of everyone with disrespectful behavior, all while a line of cars waited in the drive-thru. He was angry and mentioned to the other workers that im the one that gave him a 1 star review and denied the fact that he was previously being rude and disrespectful. This time, I am going to report Mitch’s behavior to to the corporate office. I'm seeking an apology for Mitch's behavior to achieve resolution. Additionally, I request that the team members involved exhibit respectful behavior. It's important to note that I'm not seeking free food as a resolution to this situation. Furthermore, if Mitch is going to accuse me of “exploiting” points for free food and exhibit disrespectful behavior towards customers using points, it raises questions about the purpose of the restaurant's point/reward system. By the way, I opted not to utilize my points and paid the full price, as I didn't want to face disrespect for using the reward system, despite still having over 2100 points. Regarding Mitch's anger about my previous review, I have the right to express my thoughts through a review when my experience is...

Ordered via Uber Eats.

Everything was ICE cold. Fries: were not only cold...they were as hard as hockey sticks. Beef & Cheddar Croissant: was not only cold, the bread was so soaked in juice that it stuck to the wrapper. I asked for a normal amount of juice...yeah...it was dipped, and then sat on a counter for about 30 minutes. There was also a solid 2 inches of bread on each side of the meat, and the cheese was not even melted. Pathetic. "Oatmeal Cookies": More hockey gear. The cookies that I didn't try to eat, are now being used as coasters on my coffee table. They're so dry and old, they wouldn't even soften in milk.

There's absolutely nothing worse in food service, than a dish that shows a complete lack of pride in delivering hot and tastey morsels. Please don't respond and blame it on Uber. I've been using Uber for over a year, and this is only the second cold meal I've received...and I live 4 miles away, so it wasn't the distance. I also paid for priority delivery, so nobody received their orders before me.

It really has nothing to do with the fact I wasted $20.00. What bothers me is this: I order food on Sundays, because I enjoy uninterrupted football and baseball, along with preparing for the week ahead. So imagine getting everything done you needed to do, and then hoping to sit down to some good olde fashioned top quality "junk food"...and getting...

Used to come to the Naperville location at least once a week whether it was for a catering for a large gathering or simply dinner for our family. This location used to be extremely reliable with regards to the accuracy of the order as well as the food quality. In the last couple of months however, the service has taken a turn for the worse. As loyal patrons we gave them the benefit of the doubt time after time when our orders were wrong. Tonight however was the breaking point. A simple drive thru order taken by Silvester was completely butchered and when we arrived at home with our food after traveling all day the food in the bags didn't remotely resemble what we had asked for. Something has changed at this location, I don't know if it's the management or the training but after tonight they have lost a loyal customer. We had heard from our friends that things weren't the same here but we continued to support the restaurant until we went through the same experience. There is too much competition, too many choices in the area for a restaurant to not care about putting out a consistently good product which we can rely on. Unfortunately, we have given this location their final chance and we...