I went to Home and Salvage on 5/8/21 searching for a sofa and found one that I liked. A friendly staff, Susan, approached me and told me that it was not for sale because it was a floor sample. However, she informed the owner, Tina, that I was interested in purchasing the sofa on the spot, so the owner said she would have to think about it for a few days.
Before I left the store, Susan took off the for sale sign from the sofa, wrote my name on it, and got my phone number. She instructed me that if I did not hear from her by Tuesday afternoon, call her about the verdict. I was too excited to wait that I called on Monday, only to find out from the owner that she decided to sell it to another customer!
Tina explained that although I was first on the waitlist, a white couple who was there at the same time was also put on the waitlist. I am Asian. I have a Ph.D., so I know the definition of the word Waitlist and how it works!! Since I was FIRST on the waitlist, Susan didn't call me and never gave me the option to either buy or decline to purchase the sofa. I was angry with how poorly the owner handled the situation that I hung up on her.
I went back to the store on 5/11 to apologize and give the owner and the staff another chance. Susan was gone for the day, but Tina took my phone number and promised to call me the following day so she could correct the situation; guess what, she...
Read moreWe recently purchased 2nd home in Naples and discovered Home and Salvage. Their aesthetic is exactly what we were looking for -- quality beach pieces. Owned by a husband and wife team, the staff is friendly and knowledgeable. The inventory changes almost daily -- if it is not nailed down, it sells quickly so it is worth stopping in frequently. We paid a one time $300 fee for one of their designers to come to our house and help us come up with a game plan for our spaces. Since then we have purchased a sofa (floor model), sideboard, dining table, coffee table and a light fixture from them. I am sure we will be buying more from them in the months to come. We recommended the store to our neighbors and they found a sideboard there that they had been looking for for some time. ...
Read moreIf you haven't been to Home & Salvage yet you are missing out on a wonderful shopping experience! It is a great place to browse for your home or to pick up a unique gift. They have a huge collection of furniture and accessories to take home or custom order. The inventory is ever-changing and fresh. The owners and sales people are friendly and knowledgeable and there are many reasons why this is one of the fastest growing retail shops in Naples. Home and Salvage is no longer an insiders/locals well-kept secret with their beautiful new storefront. We redecorated our beach front condominium from top to bottom with very capable help from Eve and the H&S team and we could not be happier. Naples has plenty of shopping options, but this one is truly a breath...
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