Office Depot — Local services in Nashville-Davidson

managers don't care about customer service, so why should the employee's? If you need help at all finding something, or even getting help with the electronics - good luck. 90% of the time, if you ask for help, the employee has to "page" someone which ironically that person gives out either incorrect information or doesn't know anything about electronics or where an item is in their own store. This used to be an awesome store. In fact, my original post had them at 5 stars. I'm not sure what has happened since then. I've been at this Office Depot quite a bit and there is ALWAYS a problem. Once, there was an item on their website that said they had it in stock. I called, confirmed they had it. Got there not even 10mins later, somehow they no longer had it. I was browsing the store and I find the item. When I asked the manager why I was told differently (by him no less), he lied to me and said I gave him the wrong sku number (which is impossible as I had it saved on my O.D. app). Another time.....I was trying to check out and an employee took a personal phone call on her cell phone, in front of me, and stopped checking me out. Another time, I went to return a mouse that stopped working and the employee said because it was opened, I couldn't return it. I had to pull up their own store return policy, get two other people (one was a manager) before I got a refund. I had to demand cash as they wanted to give me a O.D. gift card. There are a lot more examples but you get the idea. There is another O.D. in Hendersonville, I advise to go to that one. I've never had problems with them and everyone is very very nice and extremely helpful.

DO NOT GO TO THIS ONE! YOU WILL WASTE YOUR...

After looking for something for 20 minutes and nobody approaching me, I had to stand in line behind 4 people to finally get some help. Once I got to the counter Sumandip wouldnt walk over to help me find what I needed, instead Sumandip told me to Go stand at the copy ans printing counter. Which I had to wait behind 3 more people to get help at that counter. As Kelvin walked me over to help me find the part that I needed I was speaking to him in which he never responded one time to me. Clearly he was very upset that he had to get out from behind his counter to give a little customer service. I'm shocked to say that he is a manager especially when he seems so put out. He then proceeded to ask me as I was upset did I want the part or do I just wanna leave? Seems to me if somebody's been walking around the store for 35 minutes they probably would like to get what they came there for. That comment shows he had no care in the world about how long I had been...

Called Office Depot near me & got a quote for a print job, tried to send them the image but they gave us the wrong email multiple times and then they said they couldn't do it in the time we needed. Called around to several more locations and was given a variety of excuses. Finally the Rivergate location said they could do it and they would honor the quote, we were given even though they normally charge more. We emailed them the image. In the email & on the phone told them exactly what we wanted. Go to pick it up & they charged us the normal higher price (not the price they said they would honor) & the picture was a lot smaller than what we wanted. On top of it they put the picture on a frame which we didn't want and charged us for it. We made this for a friend who's husband is being deployed and wanted it as a Christmas gift. I am sure she will be happy with it but it isn't what we ordered. Not happy at all will Office Depot & their...