WingBasket — Restaurant in Nashville-Davidson

The entire store needs to be restaffed! None of them care about their job. I went in last night to find a man at a table that was waiting on his food. We had ordered and sat down. He went to the front twice asking if they had forgotten about him. 20 mins later I got my food (only 3 customers in the place). I noticed I was eating and the man STILL had not received his order. He again went up front and came back to his table with nothing. As I was about to eat my last 2 wings, the man went up front again, I over heard they claimed they didnt know what he was talking about. Come to find out they made his order and put it in a TOGO BOX and had been sitting on the side of the desk the ENTIRE time!!! They literally do not care. A woman then enters the restaurant and said " Are yall not taking anymore orders"? The grey headed manager replied "Yes we are" the lady responds as she is holding her cell phone up to her ear "Well I've been on hold 16 minutes" The manager proceeds to tell her that she was doing this and that and taking orders , and that was reason in the 16 minute delay. (Literally same 3 people in the restaurant as was when I first walked in) . The lady told her " you sat the phone down and i heard everything, you were taking no orders". AGAIN very unprofessional and lack of caring at all about their job. I asked for another Ranch because I dip my fries and wings in the ranch and the cup they give you is not enough for both. I had to pay 86 cents for a ranch on my debit card which is ridiculous. As much as our dinner was they could have spared a ranch. I called the next day 4 times.. was put on hold everytime. I waited 5 minutes each time before I hung up. I thought I had left my debit card there after purchasing the ranch. All I wanted to do was ask if they found it. The 5th time I called he said "Can you hold"? I said NO i just want to know if you found a card last night. There is no telling how much business this company loses due to the employees that work here, its unreal. The time before this occasion that I visited, I sat in fron of the tv in the front. All of the employees walked out and smoked directly in front of window. very unprofessional as well. That should be a back door thing. Nobody wants top eat somewhere that the cook and all the staff are standing out front smoking cigarettes. AGAIN losing money. This place has got to change or it will be...

First 2 orders were great, I gave them 5 stars through Uber Eats. Todays order I even brought on 5 more people to place an order and apparently my excitement for them to experience this with me was a horrible idea. Now this is the 3rd order with them in less than 3 weeks. Over $100 order was placed. I get a call from them (the manager, he referenced himself as), stating they were out of bone in wings. I let the people know that info. 1 person was ok with going to the boneless, but the other wanted the tenders instead. The "manager" let me know that would not work because they could only substitute for the boneless; I let him know that we would pay the difference and he said we would have to cancel the whole order and start again. Now why would I as the customer need to do this...??? Is it my fault that a wing place has ran out of wings and didn't make sure to update Uber Eats with this info? Obviously it was my problem, according to the manager. Which is what he was leading to by saying that I needed to reach out to Uber to have them correct the order. No sir, what you should have done was provide your customer with a different option besides one that would have to clean up your mess. We were willing to pay the extra, I don't understand your dilemma.

I then tell him that the person was willing to go with the boneless and offer a suggestion that they need to work on customer service and he proceed to tell me that he appreciates my opinion but he only had 2 options to give me and that was the boneless or for me to contact uber eats and have them cancel my order and resubmit it. Then went on to say I didn't need to share my opinion because that was all he had for me. Oh my...

I told him to proceed with my order and that I would like to speak to his manager (Which is where he told me he was the manager), I then asked for the owner's number and he said I could reach out to the same number and reach both of them but that the owner would tell me the same thing that he had. Would you really owner of Wing Basket in Madison Tn? You guys have just lost my business as well as my whole office. Too bad the fries are...

I have purchased wings here for years. They were the best around. This will probably be my last purchase here. I ordered ahead by phone, they could not run my credit card for some reason on their part. It was 60 dollar order. I asked them to ho ahead and i will be there and pay. He told me they would be ready in 30 minutes . They didnt even start my order until i ws there and paid. If they told me that, i would have walked away. They did not give a thought to my inconvenience.. i will not give this place another opportunity to do this again. Terrible customer service.

After reading the response from the owner, which I appreciate. I will remind them again, I gave them my credit card information 3 times. They were unable to run it due to a problem on your end. I explained to them I have been a long time customer and assured them that I was coming right away . They said my order would be ready in 30 minutes. That ,to me meant ,it would be ready when I got there. I will retract my statement of never returning, because, I like your wings. I was probably more sensitive to this due to having found my fuel line to my truck had been chewed up by squirrels and spewed 14 gallons of gas prior to getting there to pick up wings I had to with 30 more minutes for. So, My point to this is. If you cant run my card due to a problem on your end , just tell me upfront that you are not going to complete my order until I get there, I have always paid you guys upfront, but I cant help that if the problem is on your end. You should look at this scenario and advise your...