Royalti' Nails and Spa — Local services in Nashville-Davidson

I was looking for a nail tech in Nashville and settled on Royalti Nails mainly due to their location. I consistently get my nails done and don’t have a problem paying a nail tech for the work and artistry they bring to the table. My experience at Royalti Nails was not what I was expecting. Lack of communication and professionalism were pervasive. It was difficult communicating with the nail tech due to her completing various tasks throughout my nail service, ie., listening to music in ear buds, leaving the premises and texting. It is also worth mentioning her overwhelmingly distasteful and rude demeanor soured each and every service. I began searching for a new nail tech because if I am being charged top shelf prices I should be provided top shelf service. It is nothing like spending your money with someone who has a bad attitude every time you see them. I don’t need to be besties with my nail tech but we should have a open flow of communication sans condescension, dismissiveness and ambivalence. Needless to say, I moved on from Royalti Nails. During my appointment at a new nail salon the nail tech asked if I got my nails done at a chop shop and I advised them I did not. Four nails had lifting and I was left with a parting gift of the “greenies.” I am certain my experience at Royalti Nails isn’t unique but I am hopeful the majority of their clients receive better customer...

Just had the worst 5 minute experience I booked in the beginning of the month for a full set with design plus nail art. The website was extremely hard to book on but it had a section to explain what you want which I did. I never heard anything back from the person I booked with but got two confirmation emails, one for my deposit, and one for my appointment time at 3pm today. I got there early with "naked" nails as was requested in the email. As soon as I walked in I was greeted with pure rudeness for whatever reason, then I was asked to show her my confirmation email as if I was lying about the time and services of my booked appointment that I paid a deposit for. I went for the milk bath service which I searched high and low for on the booking site page but didn't see after I told her that's what service I would like and I put that in my initial booking email where it asked for details about what service you would like she responded with "I never read those and I dont have time to do those" Then was told they are a way different price then what service I booked for and I couldn't get them. Or at least not the full 10 fingers which I was going to be fine with because I understand I didn't book the correct service , but the unprofessionalism and rudeness just made me not want to spend any money with her at all. Her work looks incredible but the customer service sucks!!!!...

Very Poor Customer Service! As a touring Brand Ambassador I've been to MANY nail shops across the country. I've had my share of not so good experiences but thus far this had to be the WORST nail shop experience I've had! To start the lady doing my nails was rude, she tried on two pair of shoes and purchased a pair in the middle of doing my nails, she kept pausing answering her phone and texting, like SERIOUSLY! Very unprofessional! I didn't like the shape of my nails so I asked if I could do something different, she told me I was wasting her tips meanwhile another technician gets up and tells me I'm doing too much. Not only that but as I chose to pay by card she charges me an extra $2 without even telling me, I see she charged me $47 instead of the $45, which was the original price she told me, so when i asked why it was $47 she told me it was a card fee. So family, do yourself a favor and do not waste your money here, it...