Daniel's Jewelers — Local services in National City

AVOID REPARS AT THIS LOCATION!!! Lost a lifetime customer. I brought a ring in for repairs, a missing accent stone. Issue #1, I was notified the repair was complete but when I came out to pick up the ring was told that they actually had LOST the ring, found it, and that the repairs were not actually even done. So I left the ring again for the repair. Issue #2 I came back to pick up the now repaired ring, the accent stone had been put in, BUT THE CENTER STONE WAS NOW LOOSE. The associate asked me to leave the ring again for the jeweler to fix. The next day received a call stating that the loose center stone was not their fault. So I basically paid for them to ruin my wife's ring. NEVER USE DANIEL'S FOR REPAIRS, THEY WILL LOSE AND...

Worst customer service ever, if your not making a purchase they have an attitude about helping you. I was sold a "Lifetime warranty" a couple years ago, I went in to get the item repaired over two weeks ago. When I went in they said "Lifetime warranty is only effective for two years". I paid out of pocket to fix the item, and was told I would get it back at the latest two weeks. It has now been 18 days and I called the store and was told the item is not ready...and could not give me a date of when it would be ready. Extremely unprofessional, will not be buying or repairing...

I am not impressed, my husband got me an engagement ring and wedding band. In less than 2 years I had a total of 5 stones fall out of my engagement ring, luckily I had a warranty. Their jeweler told me the ring wasn't made to be worn everyday which doesn't make sense if they know it's an engagement ring and they tried to tell me they didn't know it would be an engagement ring 🙄. They helped me get a replacement, still had to pay extra but they gave me a deal for all the hassel. I was sad to have to give up my dream ring and I am not impressed with the quality of...