Beisswenger's Hometown Hardware — Local services in New Brighton

This is by far the worst service shop we have ever dealt with. I purchased a brand new Jonserd electric pressure washer for my detail shop and the cost was over $700 new. From the beginning of ownership, the pressure washer has had trouble starting. It runs fine after it starts up so I have been trying to tell the service department that it is either a bad/tight pump, or a capacitor. Service drop off #1, we give it to them, and in all their knowledge, they charge me just about $40 and tell me that I need to manually turn the motor over with a screw driver to get it started as it has mineral build up in the pump. Keep in mind, this is a $700+ electric pressure washer. Can you imagine if you purchased a new car for example, and they told you at 6,000 miles that you need to push start the car as it just may not work sometimes?? Wow, anyhow, we got it back and it does the same thing as expected and we wait until it finally ruins the GFI from too much current too many times and we bring it back. Round #2: They replace the GFI and give it back. I tell them it is not functioning properly as usual and that the GFI broke as a result of the not starting, and the service manager didn't listen as usual, telling us the same story that there was nothing wrong again. Mind you, I have, from the beginning of this whole ordeal, told them that it was either the pump or the capacitor. Round #3: We bring it back, they say nothing is wrong and my guy comes and picks it up after we don't get a call for like 2 weeks!! I am furious and demand it go strait back as it acts up and I video tape it asap when it came back to the shop not working. I call the manager, very angry but still not yelling or being rude, just telling him how bad the situation is. He tells me that it is the capacitors and he verified with the Jonserd rep that it was, then proceeds to tell me the repair is around $200 as now it's out of warranty, like I have said from two years ago. We cannot talk as he is too upset with me, he tells me to call the next day, obviously because he is flustered and didn't do his job or listen to me. I call one of the owners the next day or so and he says there is "two sides to the story" and he would look into it. The owner said it would be covered under warranty as expected after 2 years of problems and now guess what happened.........we didn't get a call. Almost a month went by and no call, so today we called them,and after four phone transfers and no one knowing what we are talking about, the part just happened to be there!! This is hands down, by far the most terrible service I have ever experienced, and the service department is an...

Beisswenger's took 5 weeks to "fix" our mower. I use quotation marks since they really didn't fix anything. When we got it back the first time, it didn't start. There was no mention of actually starting the mower to verify that it worked. All they mentioned was that they checked the ignition and the replaced the air filter. So, I figured that they were not competent in the repair, or at least not competent enough to actually check to see if they fixed the mower. So I started Googling what could be possibly wrong. After several Youtube videos of "training" on how to fix a B&S engine, I found Frattalone's of Circle Pines had a coil, and replaced the old one. The mower still didn't start. So I got a new spark plug. The mower still didn't start. At this point I'm getting pretty fed up, so I took the mower back to Beisswenger's and told them to please fix the mower this time and please, please start the mower to verify that it is working and please add that to the repair log. Well, another week went by and my wife got the call to pick the mower up. I asked her if they started the mower, and she said 'yes". Then, playing dumb (I'm getting good at that these days), I asked her if she started the mower before loading it in the car. She said "no" - there is no point - it won't start anyway (!!!!). I asked her how she could bring a mower home from the repair shop when it doesn't run. She said, we have to install a "mulch plug" or it won't run. Apparently the motor is interlocked through the mulch plug via a magnetic switch. This is the first I have ever heard of such a sneaky and sinister device. I failed to mention that I had called a few of my friends and none of them mentioned this device. Without knowing that it existed, how was I supposed to Google it? I'm pretty sure Beisswenger's knew about it on the first go-around, but never mentioned it to us. Also, they never offered a replacement mulch plug to get us up and running. Apparently, my wife had lost the owner's manual so I didn't have a mower-specific trouble-shooting guide, assuming it even had one. After all this, I'm kind of getting used to having prairie grass in my front yard! I'm sure my...

Less than Zero star. I had my riding lawn mover picked up for a simple blade replacement ( I provided them the replacement kit). I was told that they were 3 weeks out which I thought was reasonable at the beginning of spring when every homeowner like me needs service. This was May 4th. After three weeks no one called me so I called them on may 30th. I spoke to a very nonchalent Steven (I think..) who told me that my lawn mower was not even on their schedule and would I not have called, they would never have known it was there. He then asked me was was wrong with it. (1st time). He told me that he was going to have someone look at this and I would have it over the weekend. The weekend went by and no-one called. So I called them on June 4th and spoke to Sean (Shawn??) who again told me to repeat what was wrong with it (2nd time). He also told me that would I not have called, they would not have known it was there . He told be that they would try from the following week-end. Again same thing. As no-one called I contacted them and spoke to Brad (a part Mgr.) who asked me again to repeat what was wrong with it because they did not know and had not yet started on it (3rd time) . He was clearly rude and short tempered and told me that if I was not happy I could drive there and pick up my lawn mower. On the phone he sounded younger but kept on condescendingly referring to me as "buddy" . I drive an SUV incapable of carrying a riding LM. After 5/6 weeks I am still unsure of when I will get my LM. Brad told me that would try to have someone work on it on June 11th or 12th but could not promise. He was very combative and hung up on me. I am at the merci of these guys and at 60 years old, I have to use a small 2nd hand LM to cut my grass... 3/4 of an acre... with slopes. Not only are they bad on the service side they are also extremely rude. I would not refer this place even to my worst enemy. They clearly do not care about their customers. After 6 weeks ,I still do not know when I will get my LM. STAY AWAY!!!!! Sony P.

Update: This is June 12th and still no word from...