USPS New Brighton Carrier Annex — Local services in New Brighton

Horrendous customer service, the carrier is aware that the apartment building buzzers don't work so how can i sign? u don't call nor did i receive any indication stating that the package was redelivered, so this driver wasted time intentionally. The driver insist to be rude about my product that i designed, lol.... First off like i explained to the unprofessional delivery driver, i worked for amazon, they left a message reading "unlike amazon, we require a signature. For signature tracking". so this driver made a assumption. I worked as delivery driver for amazon just for about 7 months and i found a better job, but amazon does require signature but mailroom area is considered a safe location, USPS sends no picture to confirm package was left at destination, therefor it could be anywhere. I have to sign for a ski mask i designed LOL.... the driver orders things that she didn't design but i assure you she wouldn't want this to happen to him/her. I have alot of things going on and i even have to study for a new license for my job. I find this service inconvenient for me, i don't have time to chase a small package that could have most likely been left in the mailbox or the driver could have called or u should add the feature. When i delivered packages even with usps drivers on my route i went out my way for the customer to make sure they had there package so i would go the extra mile and contact the customer. You only have drivers because of customers USPS and the post office is only relevant because of customers. Talk about amazon but atleast when the driver leaves a package and if you have a complaint that drivers name /id is on the package and and customer is also sent a digital message. Don't know who this clown was. USPS is so lame. Its a damn shame. So its my fault the landlord doesn't fix the buzzers? LOL.. Your driver think they are smart did they assume the buzzers worked? there is no sound.... LOL... How can i sign driver???? Atleast with amazon u don't have to chase what u designed. LOL.. whats funny is i have orders with USPS one and others with amazon, amazon destroys u guys and there drivers are under paid, and we do piss in bottles. Wouldn't u, u have 500 to 800 stops on a daily. I even seen a vaginal device for women in a amazon truck glove compartment with a iv type cord. They piss in...

Came along with my daughter to check her mail that was on hold to help her get it extended for a week or to longer as her new place move in date was pushed back, and I watch her walk to my vehicle looking confused! I ask what happened and she stated a man came out and told her she’s not able to pick up mail on hold as that’s for businesses and it’s a $800 fee to do so. So I approached the door to ask what’s the reason for a new change to mail holds, and this diva decided to get mad as I challenged his authority! He tells me he’s the manger of both offices and would meet at the office to show me that only businesses can get a mail hold and I show up and like I expected he was a no show and to find out he’s the supervisor that’s know for giving individuals a hard time. Well today was the day he got the right person, it’s sad to have an individual work a job for years to target people with attitudes and lies and solicit individuals for money for a few less service. Teddy you need to be ashamed of yourself for lying and attempting to debate when the hold forms states clearly residential mail hold. I was made aware this is his normal behavior and if you all allow this individual to work for an established and have this much hostility towards customers then what does he do behind closed doors to staff. Then to address himself as the manger of both stations is crazy, all because you lied and should have stayed back at the clock to clock out and leave. Thank you for the staff supervisor Derrick that was able to step in to defuse the situation by asking if we could come back and speak to the manager because he wasn’t aware of that policy. But, I was asked not to write a review because he’s going to keep doing this and you all need to let that make Karen know he needs to let go or retrained to work with the public, because what what the real reason asking my daughter for money for a mail hold and why didn’t you provide her with her mail? Thank you for letting us know your trying to abuse your title and steal money from a customer for...

Wow, what a stellar operation you guys are running over there. Really, it’s impressive. If the goal was to be the most useless excuse for a delivery service, congratulations—mission accomplished. Where’s Elon when you actually need someone to come in and clean house? Oh right, probably busy doing something productive, which is more than I can say for this circus.

So let me get this straight—you can’t deliver packages because you’ve got someone on the route who physically can’t get out of the truck? And rather than just admit that, you come up with the most pathetic excuses imaginable? A 1.1-pound package is “undeliverable” because it “won’t fit in the mailbox”? Oh please. Then, when called out, you dig your heels in and insist that USPS doesn’t leave packages at the door? Right, sure. That makes so much sense. Next, you’ll tell me gravity isn’t real either.

And speaking of weak excuses, when I call out your nonsense, your fragile little phone jockey has the audacity to threaten to report me? Oh no, not the Inspector General! However will I recover? Meanwhile, after filing an actual complaint against you, you keep the lies coming, promising to mail out my package “tomorrow” and then “tomorrow” again and again. Spoiler alert: you never did.

Truly, incompetence at its peak. But hey, at least you’re consistent—in being completely useless.

I didn’t pay to have Amazon ship something to Minnesota just so it could sit in limbo while your Keystone Cops-level operation fumbles around. I paid for shipping AND delivery—a concept that seems to be too complicated for you to grasp. But don’t worry, I have faith that karma will handle this. When USPS inevitably gets phased out, just know that I’ll be the first one laughing, cheering, and saying “Good riddance.”

And as for you, Chris and Derek—if you’re the managers, then I can only imagine the level of disaster the rest of the office must be operating under. You’re living proof that the post office is just a dumping ground for people who wouldn’t survive in the real world. Enjoy it...